Kalorien Posted October 16, 2016 Share Posted October 16, 2016 Hello, yesterday I bought openLC NA and I am having strange ground textures. They don´t look right. I am just flying from KJFK to KPTA. It looks very strange all the way! Link to comment Share on other sites More sharing options...
Kalorien Posted October 16, 2016 Author Share Posted October 16, 2016 Hello, after forum study and testing testing testing... I don´t know anymore. So I send you information with ref number: ot7e33b6d40abaa1d152052d86f195e907 Quite frustrating... Please help Thank you Peter Link to comment Share on other sites More sharing options...
Holger Sandmann Posted October 16, 2016 Share Posted October 16, 2016 Hi Peter, have you checked the Migration Troubleshooting post yet? http://www.orbxsystems.com/forum/topic/117655-troubleshooting-unified-lclookup-migration-issues/ Cheers, Holger Link to comment Share on other sites More sharing options...
Kalorien Posted October 16, 2016 Author Share Posted October 16, 2016 Hi Holger, yes I have, the other one too with the terrain.cfg, but nothing works. Always forcing etc. And now the textures are looking blurried too. It´s a nightmare. My sim was running so fine and now... Link to comment Share on other sites More sharing options...
Richard Lincoln Posted October 17, 2016 Share Posted October 17, 2016 Hello Peter, I would give Holgers post below a try, hopefully it works for you. Please report back your findings. Link to comment Share on other sites More sharing options...
Kalorien Posted October 17, 2016 Author Share Posted October 17, 2016 Hello Richard, yes, I also tried that. The result is little different, but it doesn´t solve the problem. Very strange colors and the textures are not sharp and they don´t fit at all. You can see it in the first foto best. That was part of my own testing. Reinstalling... etc. I send a ref number via FTX Central. What happens with that? Peter Link to comment Share on other sites More sharing options...
Kalorien Posted October 17, 2016 Author Share Posted October 17, 2016 Hello, I am testing openLCNA without OrbxFTXopenLCNA115.exe now. Looks much better so far... Link to comment Share on other sites More sharing options...
Holger Sandmann Posted October 17, 2016 Share Posted October 17, 2016 Hi there, so you don't get any error reports when you run the Migration Troubleshooter? If not then perhaps you have another landclass add-on active at higher display priority than the openLC block? Cheers, Holger Link to comment Share on other sites More sharing options...
Kalorien Posted October 18, 2016 Author Share Posted October 18, 2016 Hello Holger, I do have other landscapes, but they belong to the airports like Aerosoft EDDF and FlyTampa Athens ( I don´t have others). And indeed, they are on top of openLC in the libary. Nothing wrong about it, because they are very local afaik. The last test flight from New York to Tampa was successful. But I did not install the update for openLC NA. Installing the update is not good for me. The update leads to effects you can see in the first picture. The troubleshooter is ok, no errors. Peter Link to comment Share on other sites More sharing options...
Holger Sandmann Posted October 18, 2016 Share Posted October 18, 2016 Hi there, that's weird. So you're saying that v1.10 -- OrbxFTXopenLCNA110.exe (meaning the complete openLC NA package) installed without issues but when you install the small service pack 1.15 on top the display problems occur? What is the file date of lclookup.bgl, in \Scenery\BASE\Scenery? Cheers, Holger Link to comment Share on other sites More sharing options...
Kalorien Posted October 19, 2016 Author Share Posted October 19, 2016 Hi Holger, yah that´s weird, because I got from Flightsimstore a file called OrbxFTXopenLC_NA_Alaska_Canada100.zip.containing an OrbxFTXopenLC_NA_Alaska_Canada100.exe, .2, .3, .4, .5, .6 and a readme downloaded with "Internet Download Manager" (paid payware). I did a md5 check which was ok. The details of the file Iclookup.bgl is 17.05.2016 12:05 49 KB in the BASE/Scenery folder. Did I get a wrong file? I just checked Flightsimstore. There is no OrbxFTXopenLC_NA_Alaska_Canada110.zip. Peter Thank you for support Link to comment Share on other sites More sharing options...
Holger Sandmann Posted October 19, 2016 Share Posted October 19, 2016 Hi Peter, the lclookup.bgl is the current version but you don't have the correct openLC NA installer. The .exe should be OrbxFTXopenLCNA110.exe plus 20 additional data files. That's the version the service pack 1.15 is for. According to your order log you've purchased "FTX: Global openLC North America - Alaska/Canada", which is the previous version that was limited to Canada and Alaska and has been superseded by the complete North American coverage about two months ago. In your original post you state that you've purchased openLC NA "yesterday" but v.100 is no longer available for purchase. Thus, in your account you should have the v1.10 package. What was the FSS store page you've purchased openLC NA from? Cheers, Holger Link to comment Share on other sites More sharing options...
Kalorien Posted October 19, 2016 Author Share Posted October 19, 2016 Hi, this site: https://www.flightsimstore.com/login.php?osCsid=m0ek8053t31pr2dk67s9db2bv7 should be flightsimstore. AlI data found on my account is correct. It´s a link of ORBX --- > http://www.flightsimstore.com/product_info.php?products_id=3898 Link to comment Share on other sites More sharing options...
Holger Sandmann Posted October 19, 2016 Share Posted October 19, 2016 Hi Peter, not sure what's going on then. Please submit a ticket with FSS through https://flightsimstore.desk.com/ Cheers, Holger Link to comment Share on other sites More sharing options...
Kalorien Posted October 20, 2016 Author Share Posted October 20, 2016 Hi, I wrote flightsimstore an e-mail today. Link to comment Share on other sites More sharing options...
Kalorien Posted October 21, 2016 Author Share Posted October 21, 2016 Hi, is there another possibility to get version 1.10? I fear flightsimstore will tell me that they offer a download for the product and that´s it. Since FTX Central 3.0 starts at the first of November, version 1.15 should be downloadable from other servers? I can wait till then, but i would like to be sure. Peter Link to comment Share on other sites More sharing options...
Holger Sandmann Posted October 21, 2016 Share Posted October 21, 2016 Hi Peter, Quote I fear flightsimstore will tell me that they offer a download for the product and that´s it. Not sure what you mean? According to your statements you've purchased the openLC NA product last Saturday but got delivered the older version instead that is no longer available for sale. If so then FSS has made a mistake and will take the necessary steps to get you the correct product. However, for obvious reasons only FSS and you have the complete order details and thus it's not something we can fix here at Orbx. Cheers, Holger Link to comment Share on other sites More sharing options...
Kalorien Posted October 21, 2016 Author Share Posted October 21, 2016 Hi Holger, 4 hours ago, Holger Sandmann said: Not sure what you mean? I know, sometimes my English is not really understandable sometimes. Sorry for that. 4 hours ago, Holger Sandmann said: According to your statements you've purchased the openLC NA product last Saturday but got delivered the older version instead that is no longer available for sale. that´s fully correct. Why does that happen? I think there is a reason for that... 4 hours ago, Holger Sandmann said: If so then FSS has made a mistake and will take the necessary steps to get you the correct product. That is theory in the future. And that is is excactly the point. The support of FSS ends by the end of the month. I can hardly believe they will offer downloads of FTX Orbx Products beyond that time. Or am I misunderstanding that? 4 hours ago, Holger Sandmann said: If so then FSS has made a mistake and will take the necessary steps to get you the correct product. Yes, they should do of course and I hope they will do so. That is why I have my fears, maybe they don´t. One of many possibilities could be: The download of version 1.15 is much bigger and would take much more traffic. 4 hours ago, Holger Sandmann said: However, for obvious reasons only FSS and you have the complete order details and thus it's not something we can fix here at Orbx. Again yes, I am fully aware of that. I knew that from the very beginning! So the most important and already asked question is: Will I have the opportunity do download OrbxFTXopenLCNA110.zip at FTX Central 3.0 after migrating my products from FSS. That is not really too difficult to undersstand. If not, then the situation becomes more difficult, but of course, not impossible. Simply because I did not get the product I bought! Sorry to say so, that is very strange and I do not understand that at all. Cheers Peter Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 21, 2016 Share Posted October 21, 2016 I think you need to make sure that your purchase of OpenLC North America is correctly recorded at the Flight Sim Store. To do this, you must contact them. Logically, only what is recorded there can be migrated to the Orbx Store, so if there is no record at the FSS, there will also be no record at the Orbx Store and no download via FTX Central v3. Link to comment Share on other sites More sharing options...
Kalorien Posted October 22, 2016 Author Share Posted October 22, 2016 This is what I see at Fligtsimstore. On the second picture are the details of purchase and on the first picture you can see wrong download. Flightsimstore still did not response. But I can imagine, it will take a little longer. Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 22, 2016 Share Posted October 22, 2016 It does appear that there has been an error at the Flight Sim Store. It looks like they have supplied you with the introductory part of the product at the price of the full part. The price for OenLC North America Canada/Alaska was $22.50 and the file size was indeed 2.61GB OpenLC North America is $54.95 and 10.24 GB. If you get no response to your FSS support request, try their Facebook page. Another customer had some success that way Link to comment Share on other sites More sharing options...
Kalorien Posted October 22, 2016 Author Share Posted October 22, 2016 Facebook is no option! Nogo! Never again! I´ll have to wait till they respond to my e-mail. Maybe I will try to call them next week. On the other hand, obviously there is some kind of a problem at FSS. People, like me, purchase a software, which turned out to be old and not valid anymore. It should not be available to download. Of course and for many obvious reasons, this could only be a single case. I don´t see more complaints about that here in this support forum. But,... from my point of view, since you offer the link for purchasing here ---> https://www.fullterrain.com/product/ftxgolcna, you can´t just say: we don´t have anything to do with that, just contact FSS and solve the problem. Thats a very easy going. When it comes to regulations, terms of use, international law and so, I am almost sure, you actions as a company are correct. I have no problem with that. But it would be useful, just to prevent more situations like this, to check FSS from your site. ORBX wants to go for Central 3.0! What do you think about that? I don´t think it will happen, sitting on an old not complete software... but me, as a customer would like to have a little more confidence and assistance from ORBX site. This is happening right now, everybody is testing Central 3.0, so many people are involved. Nothing is better to check a scenario like this! Please don´t misunderstand me, I already stated "I can wait!" But I just want to make sure to have assistance. Peter Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 22, 2016 Share Posted October 22, 2016 I understand your point of view but you will need to get this sorted out and we cannot do this in these forums. I will refer this topic to the people in charge and perhaps they can contact the FSS on your behalf. Link to comment Share on other sites More sharing options...
Kalorien Posted October 23, 2016 Author Share Posted October 23, 2016 The download of version 1.10 has been corrected. Today I tested openLC NA successfully! The patch 1.15 works too. Very nice as expected. Thank you very much to everybody who was involved. Peter Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.