hollow1slo Posted March 5, 2008 Share Posted March 5, 2008 Hey, First, let me congratulate for your 1st relase. Great work guys. However, I have a question regarding the Paypal purchase. I got the download link, but I didn`t get any kind of a product key. Should I get a confirmation email? Regards, Matej Link to comment Share on other sites More sharing options...
Wolter van der Spoel Posted March 5, 2008 Share Posted March 5, 2008 hollow1slo, you should get 3 mails with all relevant data reg number order number etc etc Link to comment Share on other sites More sharing options...
hollow1slo Posted March 5, 2008 Author Share Posted March 5, 2008 Solved! Thanks. Link to comment Share on other sites More sharing options...
Stian Rolandsen Posted March 5, 2008 Share Posted March 5, 2008 Also have a look at Adrian's answer taken from another post at in these forums: Hi All, As with any major product launch you can expect server load to be quite high during the initial stages of the launch. If you are experiencing timeouts or problems during the order process it is important that you firstly remain calm any issues can and will be sorted out. Below are a few things that a couple of users have experienced at The FlightSim Store website: 1. Slow page load speeds - this is understandable... the revolution has started and everyone and their dog wants to be involved. 2. 503 Service Unavailable error message - cause is the same as above, just means momentarily the server reached it's limit. Try reloading the page or come back in a short while. We are in the process of uploading the file to various other servers and these kinds of errors when trying to download the file will become less likely over the next few hours. 3. Multiple orders in your account - This will happen if you click Confirm Order during the last stage of checkout and then try and do a refresh or click your back button and resubmit. It is important that you be patient and allow each step to complete. If you do receive multiple orders they will be cancelled and in the event your credit card is charged more than once refunds will be processed throughout the course of the day. 4. I've paid but I don't have a download link or registration email - Some payment methods are not instant. Bank Transfers, Cheque, Paymate all have to be confirmed manually. Once this is done your order status will be updated and the relevant registration information issued. 5. Download limit is reached because of above errors - No problem... contact us at http://www.flightsimstore.com/contact_us.php and it can be increased and re-activated. The main thing to remember is be patient, FTX has been launched to the world and we are working tirelessly to get it out to you. Any and all issues will be sorted! Link to comment Share on other sites More sharing options...
maxter Posted March 5, 2008 Share Posted March 5, 2008 Yes, especially refer to item 4 above... Cheers, Link to comment Share on other sites More sharing options...
Valcor Posted March 5, 2008 Share Posted March 5, 2008 I purchased with a credit card almost 2 hours ago. The website was capable enough to charge my card twice, but not capable of sending me a registration email. Still waiting on it so I can install. Link to comment Share on other sites More sharing options...
hollow1slo Posted March 5, 2008 Author Share Posted March 5, 2008 Valcor, have you checked your order history details? Cheers. Link to comment Share on other sites More sharing options...
John Venema Posted March 6, 2008 Share Posted March 6, 2008 I think Valcor has been sorted, since he's posted some screenshots Link to comment Share on other sites More sharing options...
Quinn Posted March 9, 2008 Share Posted March 9, 2008 Not wishing to sound rude - but it would have been courteous for him to say so in this thread Link to comment Share on other sites More sharing options...
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