Drizzle Posted December 26, 2011 Share Posted December 26, 2011 Got 1WA6 Fall City for Christmas!! Eagerly ran to install to my flying computer, but the install utility freezes at 6%, struggles through a couple of file-strings, and then gives me the following message: 1WA6 Fall City Version 1.0 has not been totally installed because of the following reason: File corrupt or unreadable: ORBX\FTX_AU\FTXAA_ORBXLIBS\Scenery\ORBX_libs_bw_veg.BGL You will have to run this utility again to completely install 1WA6 Fall City Version 1.0 Based on the amount of disk space free before and after this install attempt, I don't think the install even got properly started. The DVD is clean, so it shouldn't be due to the "unreadable" part... Do I need to return the disk? Would that be to the vendor, or to ORBX? Is there a downloadable version, so I won't need to wait for for the disks to travel back and forth in the mail?? What to do??? I am so loving the wonderful ORBX scenery I've bought so far -- and Snoqualmie Falls is a haunt my wife and I used to frequent to "get away from it all", back when we were first married, so I am so eager to start enjoying this new installment on my ORBX journey! My wife purchased this for me through FlightSim Pilot Shop -- their purchase number is: Order #379377 (And I have the PNW purchase number listed in my signature...) Thanks in advance for your help! Drizzle Link to comment Share on other sites More sharing options...
Holger Sandmann Posted December 27, 2011 Share Posted December 27, 2011 Hi Drizzle, sorry to hear about that issue. You could try copying the content of the DVD onto your harddrive and start the installer from there. If that doesn't work then it's probably an issue with the disk itself and you'll need to open a support ticket with the vendor to request a replacement disk. Cheers, Holger Link to comment Share on other sites More sharing options...
Drizzle Posted December 28, 2011 Author Share Posted December 28, 2011 Thank you Holger. I tried your suggestion, but the application file (the 6xx,xxxMB one) will not copy. Since it appears to be a disk issue, I've opened a ticket with FlightSim Pilot Shop, requesting a replacement disk. Thanks again, Drizzle Link to comment Share on other sites More sharing options...
Jorge Amengol Posted December 28, 2011 Share Posted December 28, 2011 Hi Drizzle, Do you have any other computer to copy the installation program? It could be a drive issue and you could copy back to your computer via a USB drive if so. If you fail to read/copy it on another computer so it might be a disc problem indeed. Jorge. Link to comment Share on other sites More sharing options...
Drizzle Posted December 29, 2011 Author Share Posted December 29, 2011 Thank you Jorge for that suggestion. I'll give that a try. Disappointingly, FlightSim Pilot Shop has punted this back to you folks at FTX, saying it's a "technical troubleshooting issue", even though I had told them you folks have said it's a disk replacement issue (as per Holger's post above).... Drizzle Link to comment Share on other sites More sharing options...
Holger Sandmann Posted December 29, 2011 Share Posted December 29, 2011 Hi Drizzle, that seems odd. Anyway, if you send me a PM with your email address we'll figure something out. Cheers, Holger Link to comment Share on other sites More sharing options...
Drizzle Posted December 31, 2011 Author Share Posted December 31, 2011 To their credit, with a little extra push-back from me, FS Pilot Shop appears to be following through on the replacement of the disk. Still disappointed with the manner of getting here (resolution), but pleased to be looking forward to ultimately having my problem behind me. Meanwhile, I am really enjoying Anacortes -- my OTHER Christmas present!! Link to comment Share on other sites More sharing options...
Holger Sandmann Posted December 31, 2011 Share Posted December 31, 2011 Hi Drizzle, glad to hear the work-around did the trick and that a replacement disk is on its way. Smart move on a backup Christmas present too Cheers, Holger Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.