Sebastien Tabchoury Posted July 27, 2021 Share Posted July 27, 2021 (edited) Hi. I just downloaded volanta 2 days ago but the problem is that i'm even not seeing the green point which shows that i'm connected to x- plane 11. I installed the plugin to x plane 11. Today, I uninstalled volanta and installed it back and it still not working.. If anyone can help Edited July 27, 2021 by Sebastien Tabchoury Link to comment Share on other sites More sharing options...
Jon Clarke Posted July 28, 2021 Share Posted July 28, 2021 Welcome to the forums. I see you have raised 2 Support Tickets No 24820 and 24819 today and the support staff for Volanta will attend to the issue for you. I am not a Volanta expert. @Sante Sottile will attend to your problem via the Support Ticket. Thanks 1 Link to comment Share on other sites More sharing options...
Sebastien Tabchoury Posted July 28, 2021 Author Share Posted July 28, 2021 (edited) okay thanks Edited July 28, 2021 by Sebastien Tabchoury Link to comment Share on other sites More sharing options...
Sante Sottile Posted July 28, 2021 Share Posted July 28, 2021 3 hours ago, Sebastien Tabchoury said: okay thanks Hi Sebastien, Just letting you know I have both your tickets with me and I'll be sending you further instructions soon. Thank you! 1 Link to comment Share on other sites More sharing options...
Sebastien Tabchoury Posted July 28, 2021 Author Share Posted July 28, 2021 thank you so much @Sante Sottile for your help Link to comment Share on other sites More sharing options...
Jon Clarke Posted July 29, 2021 Share Posted July 29, 2021 Thanks Sante. 1 Link to comment Share on other sites More sharing options...
Sebastien Tabchoury Posted July 29, 2021 Author Share Posted July 29, 2021 @Sante Sottilejust do not forget me Link to comment Share on other sites More sharing options...
Sante Sottile Posted July 29, 2021 Share Posted July 29, 2021 7 hours ago, Sebastien Tabchoury said: @Sante Sottilejust do not forget me Sebastien, I've responded to your support ticket yesterday. Please take a look when you have a moment. I believe your initial message to us was via Facebook. Thank you! Link to comment Share on other sites More sharing options...
Sebastien Tabchoury Posted July 30, 2021 Author Share Posted July 30, 2021 11 hours ago, Sante Sottile said: Sebastien, I've responded to your support ticket yesterday. Please take a look when you have a moment. I believe your initial message to us was via Facebook. Thank you! you responded via facebook? Link to comment Share on other sites More sharing options...
Sebastien Tabchoury Posted July 30, 2021 Author Share Posted July 30, 2021 im not finding your response @Sante Sottileplease can u tell me where it is Link to comment Share on other sites More sharing options...
Jon Clarke Posted July 31, 2021 Share Posted July 31, 2021 Have you checked your Support Tickets? Sante has replied and asked a question: Quote Hi Sebastien, This is Sante. I will keep this ticket open and close the other since it's a duplicate. First off, do you see the Volanta plugin within the plugins folder in x-plane? Thank you, Sante- Please use the Support Ticket as having initially 3 queries open about the same issue is confusing. As you can see, a reply to your ticket has been made by @Sante Sottile Thanks for your understanding Link to comment Share on other sites More sharing options...
Sebastien Tabchoury Posted July 31, 2021 Author Share Posted July 31, 2021 i am not finding his reply. Where can i find my supported ticket please @Jon Clarke Link to comment Share on other sites More sharing options...
Sebastien Tabchoury Posted July 31, 2021 Author Share Posted July 31, 2021 @Sante Sottilecan we solve the problem here? because i am not finding your answers Link to comment Share on other sites More sharing options...
Jon Clarke Posted July 31, 2021 Share Posted July 31, 2021 Have you checked your email? Link to comment Share on other sites More sharing options...
Sante Sottile Posted July 31, 2021 Share Posted July 31, 2021 Hi Sebastien, You initially contacted us via Facebook Messenger. That automatically creates a ticket for us and it was assigned to me. Since you didn't see my reply, I would suggest creating a ticket here so you can manage the replies via email instead and I will merge it with your original request. (Although, you should be getting my messages via email as well as messenger). Thank you, Sante- Link to comment Share on other sites More sharing options...
Sebastien Tabchoury Posted July 31, 2021 Author Share Posted July 31, 2021 17 hours ago, Jon Clarke said: Have you checked your email? yes Link to comment Share on other sites More sharing options...
Sebastien Tabchoury Posted July 31, 2021 Author Share Posted July 31, 2021 17 minutes ago, Sante Sottile said: Hi Sebastien, You initially contacted us via Facebook Messenger. That automatically creates a ticket for us and it was assigned to me. Since you didn't see my reply, I would suggest creating a ticket here so you can manage the replies via email instead and I will merge it with your original request. (Although, you should be getting my messages via email as well as messenger). Thank you, Sante- i created a ticket please respond back via email Link to comment Share on other sites More sharing options...
Sante Sottile Posted August 1, 2021 Share Posted August 1, 2021 22 hours ago, Sebastien Tabchoury said: i created a ticket please respond back via email I got your ticket and responded. Thank you. Link to comment Share on other sites More sharing options...
Sante Sottile Posted August 2, 2021 Share Posted August 2, 2021 On 8/1/2021 at 8:51 AM, Sebastien Tabchoury said: i created a ticket please respond back via email Hi Sebastien, I've responded to your ticket and I guess you didn't receive the response yet? If that's the case, I will help you here. First off, do you see the Volanta Plugin within the XP plugin's folder? If you do, please manually delete it and re-launch Volanta. Let Volanta detect and re-install the plugin. Launch X-plane and load a random flight. Let me know if you see the green icon (Active State). Thank you, Link to comment Share on other sites More sharing options...
Sebastien Tabchoury Posted August 2, 2021 Author Share Posted August 2, 2021 hu 37 minutes ago, Sante Sottile said: Hi Sebastien, I've responded to your ticket and I guess you didn't receive the response yet? If that's the case, I will help you here. First off, do you see the Volanta Plugin within the XP plugin's folder? If you do, please manually delete it and re-launch Volanta. Let Volanta detect and re-install the plugin. Launch X-plane and load a random flight. Let me know if you see the green icon (Active State). Thank you, hi Sante that's what i made, i deleted volanta's plugin from x plane 11 plugin folder and opened volanta to install it back again. I relaunched x plane 11 but the green icon is not working. It's always gray Link to comment Share on other sites More sharing options...
Sante Sottile Posted August 5, 2021 Share Posted August 5, 2021 Just an FYI for others running macOS, Volanta only supports macOS Catalina (19.3.0) and above. Volanta will not work with older versions such as High Sierra. You will need to update your system if possible. Thank you, Link to comment Share on other sites More sharing options...
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