Dan Macasaddu Posted February 10, 2021 Share Posted February 10, 2021 Hello, I hope you can hep please. My PC suffered a catastrophic hard disk failure last year during summer 2020. I have not been able to use Xplane 11 or my Orbx product since. I have now put together a new pc that i was able to afford after saving up in the last few months and have loaded XPlane 11 successfully once more, however when I download my products from my Orbx Central account, nothing happens. I would very much like to get both software running again so I can enjoy the products at it was meant to be. My ref numbers are as follows - True Earth Great Britain South XPlane 11 ref 5e99866baXXX9 (i have deliberately hidden 3 characters for safety reasons) - True Earth US Southern California HD ref 5ec61e228XXX9 (i have deliberately hidden 3 characters for safety reasons) Thank very much in advance and I look forward to hearing from you. Kind regards, Dan Link to comment Share on other sites More sharing options...
Jon Clarke Posted February 10, 2021 Share Posted February 10, 2021 Welcome to the forums As I am unable to know this from your post, can you confirm that you have installed Orbx Central and have all the prerequisites also installed? Link to comment Share on other sites More sharing options...
Dan Macasaddu Posted February 10, 2021 Author Share Posted February 10, 2021 Hi John My pc spec: MBoard Gigabyte B460 (Lga1200), Corsair 32gb memory, Intel Core i5 10400F/Comet Lake, Nvidia RTX2060 6gb memory, HDisk = 1Tb Seagate Barracuda on Sata3 and 1Tb M2. SSD NVME from Western Digital, MS Windows 10 Home. Link to comment Share on other sites More sharing options...
Dan Macasaddu Posted February 11, 2021 Author Share Posted February 11, 2021 Link to comment Share on other sites More sharing options...
Jon Clarke Posted February 11, 2021 Share Posted February 11, 2021 @Nick Cooper. Please remove this topic as it is being dealt with in the Support forum as per this link: Link to comment Share on other sites More sharing options...
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