stef_1993 Posted September 20, 2020 Share Posted September 20, 2020 Hello. Currently doing a fresh install of P3D v5. When installing any scenery via Orbx central, every download comes up with a 'Errors encountered whilst installing this product' It suggests to verify the files it installed. I did this, but it still comes up with these errors. Doesn't matter what product I try, all give me this problem. Any ideas on how to fix? Kind regards, Stephan Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted September 20, 2020 Share Posted September 20, 2020 Hi Stephan, welcome to the forums Please go to settings\downloader and clear the temp location. Then go to the location you designated for backups and delete the products folder. Then go to settings\help and run the sync simulator function. Then try reinstalling. Link to comment Share on other sites More sharing options...
stef_1993 Posted September 20, 2020 Author Share Posted September 20, 2020 Hi Doug, Did as you suggested, but no joy. Initial install comes up with Errors encountered during installing this product. However, doing the check files after this doesn't give me this error. It's still weird to me that the initial download fails partially, and I need to do the check files. Link to comment Share on other sites More sharing options...
Guest Josh Koz Posted September 21, 2020 Share Posted September 21, 2020 Hi @stef_1993 To clarify, did the process complete after verifying files and is the product working? If not, can you attach your central.log file so we can look into this further for you? Link to comment Share on other sites More sharing options...
stef_1993 Posted September 21, 2020 Author Share Posted September 21, 2020 Hi @Josh Koz After I verify the files, it indeed does work as advertised. But how come I have to manually tell it to check files after a fresh install? Link to comment Share on other sites More sharing options...
Guest Josh Koz Posted September 21, 2020 Share Posted September 21, 2020 Hi @stef_1993 There can be instances where anti-virus software locks a file, a download is interrupted due to network issues or something else, triggers an error in the installation process. In early versions of Orbx Central we had feedback that because our products can contain thousands of files and be several GB in size users would put their downloads on overnight. If one of these errors occurred early in the process this would cancel the install entirely causing frustration, especially if the install was tens of GB in size. Because of this feedback we opted to have Orbx Central reattempt a few times then skip over any files that may error during an install and notify the user at the end of how many files failed. In this way the installation continues through errors and installs as much as possible, then notifies the user to perform a 'verify files' at the end to reattempt any files that may have failed during the initial run. This shouldn't be a regular occurrence and if your encountering this notification warning after every product installation this would signal that there might be an issue somewhere. Link to comment Share on other sites More sharing options...
stef_1993 Posted September 21, 2020 Author Share Posted September 21, 2020 @Josh Koz What I now have done is, completely reinstall windows. Apparently my system had a couple of corrupt files on them, which also made my downloads wonky for some reason. Think it had a virus or something on it, so I hope it's now fixed. Will install v5 tomorrow including Orbx, and will get back to you if the error still occurs Link to comment Share on other sites More sharing options...
stef_1993 Posted September 21, 2020 Author Share Posted September 21, 2020 16 hours ago, Josh Koz said: Hi @stef_1993 To clarify, did the process complete after verifying files and is the product working? If not, can you attach your central.log file so we can look into this further for you? Where can I find this Central.log? Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted September 22, 2020 Share Posted September 22, 2020 Hi You can go to settings\help\open log. Link to comment Share on other sites More sharing options...
stef_1993 Posted September 22, 2020 Author Share Posted September 22, 2020 Reinstalled windows, P3D up and running, Orbx up and running, yet still the 'check files' error. central.log Link to comment Share on other sites More sharing options...
Guest Josh Koz Posted September 24, 2020 Share Posted September 24, 2020 Hi @stef_1993 When installing Germany South it appears that 49104 out of 49127 files correctly downloaded and installed but error occurred for a few of the chunks of files. 2020-09-22T07:42:59.052Z [INFO] [Saturn] - Extract chunk C:\Users\stef_\AppData\Local\Temp\Orbx\temp\octemp\chunks\e8767b84-d0da-4154-b7a1-1ac0d6fcfa85.c.zip 2020-09-22T07:42:59.635Z [INFO] [Saturn] - System.IO.IOException: The decryption operation failed, see inner exception. 2020-09-22T07:42:59.635Z [INFO] [Saturn] - ---> System.ComponentModel.Win32Exception (0x80090330): De opgegeven gegevens kunnen niet worden ontsleuteld. This error appears to indicate that for some reason one of the zip files can't be decrypted and extracted. This could mean that the file didn't download correctly and was corrupted or that there was an issue with your PC securely downloading this file. If this was a temporary error then a 'verify files' should download and install the remaining ~20 files Link to comment Share on other sites More sharing options...
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