answered Unable to download the purchased product.

[TheSneakyMen]

Operating system:  Windows 10

Simulator:  Microsoft Flight Simulator 2020

Screenshot:  See below

Issue:   I have just bought the product "LGKO Kos International Airport" for the new Microsoft flight simulator through Orbx Central. I paid with PayPal/Giropay. As you can see in the first screenshot below, the money has already been debited from me. However, I am unable to download the product. I cannot find the product in my product overview either. I hope you can help me.

 

 

central.log

[TheSneakyMen]

You can close this topic. PayPal sent me an email. They said they would give me the money back. I thank you anyway. Perhaps you can use my information to fix this error.

[Nick Cooper]

Hello,

welcome to the forums.

I will ask @Richard Lincoln to take a look and see what went wrong for you.

[Richard Lincoln]

Hi,

 

   I can see LGKO for MS2020 was a successful Transaction and you have downloaded the package on the 10/09/20. We will need to investigate this further.

 

Thanks

Richard

 

  Please open a Ticket found here https://support.orbxdirect.com/hc/en-us/requests/new