resolved Support request for TrueEarth GB South Demo - X Plane 11 crashing to desktop

[kmba]

Good afternoon!

 

I have an iMac with X Plane 11 (fresh install with no other scenery packs installed) that is crashing with the GB South Demo installed.

 

After installing X Plane 11 as a direct install (not Steam) and a single custom plane from Carenado I wanted to try the TrueEath demo before buying the South of England pack as a full product. It initially installed in the X Plane directory but X plane wouldn't load (See direct install screenshot 1 and 2). I then moved the instal to the 'main directory' using Orbx central. Once both demo and libraries were moved, X Plane did open up and load a plane onto a runway within the demo area. After about 5 min of flight time X Plane crashed to desktop. Since then, X Plane will not load up a new flight or resume. See error report copy below. 

 

I can replicate this by choosing a built in aircraft and an airport outside the demo area. Let me know what other info you need. UPDATE: added XP log.txt to assist.

 

Can I have some assistance to get the demo working. I was hoping it would  be smooth flying.

 

Thanks

Ken

 

 

Details:

iMac

3.5 ghz i7

24GB DDR3

GeForce GTX 780M 4GB

 

I have an  X Plane crash report available:

X-Plane 11.41r1 quit unexpectedly.

"Process:               X-Plane [14490]
Path:                  /Users/USER/*/X-Plane.app/Contents/MacOS/X-Plane
Identifier:            com.laminar-research.X-Plane
Version:               11.41r1 (398)
Code Type:             X86-64 (Native)
Parent Process:       [1]
Responsible:           X-Plane [14490]
User ID:               501

Date/Time:             2020-08-24 15:49:32.499 +0100
OS Version:            Mac OS X 10.15.6 (19G73)
Report Version:        12
Anonymous UUID:        E8DB2302-05AA-8957-9463-3E93710F50B5

Time Awake Since Boot: 100000 seconds

System Integrity Protection: enabled

Crashed Thread:        2  Thread pool worker (1)

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000d5f30080
Exception Note:        EXC_CORPSE_NOTIFY

....."

 

 

Log.txt

[Jon Clarke]

@Nick Cooper Please move this to Orbx Central support as I am not able to offer any assistance with the user using Mac.

@kmba Please also attach your Orbx Central log file which is available via Orbx central/settings/help as per info in the attached pic:

 

[kmba]

@Jon Clarke I completely uninstalled the Orbx product and then reinstalled and verified (same outcome - crashing). On the third reinstall (!) an error message popped up claiming discrepancies in the files and to verify. After verifying the library this time the demo XP started up correctly. Bloody odd. I have now uninstalled the demo and purchased the GB South pack.  Thanks.