littlebigant Posted June 21, 2020 Share Posted June 21, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Windows 7 Professional Simulator: Prepar3D v4.5.13 Screenshot: Issue: After formatting my HDD and reloading Win 7 Pro and updating all my drivers, I then installed Prepar 3D v4.5.1 test ran it then installed Orbx Central (latest version) and punched in my email address and password to discover to my surprise all my products missing. This has never happened before, I checked on the Forum to see if there were any missing files associated with Orbx Central, but there doesn't appear to be any. I did change my password about a week ago but last time I used Central there wasn't an issue. Link to comment Share on other sites More sharing options...
Richard Lincoln Posted June 21, 2020 Share Posted June 21, 2020 Hi, I do not see an Active product, could you please PM me email used to open your Orbx Direct Account Link to comment Share on other sites More sharing options...
littlebigant Posted June 22, 2020 Author Share Posted June 22, 2020 Hi, thank's for your reply. The primary issue associated with Orbx Central is, as soon as I bring it up on my desktop it automatically logs in and none of my purchased products are listed. I suspect it may have been due to a mistaken email change (both email addresses are similar) about 7 or 8 days ago. I have checked my Win 7 automatic password log which has recorded the password but not the email address for Central. Have attached the Orbx central.log and a screen shot of my purchased products in my Orbx direct account. Thank You! Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 23, 2020 Share Posted June 23, 2020 Hello, I have sent you a PM. Link to comment Share on other sites More sharing options...
Richard Lincoln Posted June 23, 2020 Share Posted June 23, 2020 Hi Tony, You need to go into your Gmail Account, I will remove the other one to avoid further confusion if you still have access to the gmail account? Link to comment Share on other sites More sharing options...
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