Bob Allum Posted April 8, 2020 Share Posted April 8, 2020 I can't seem to see the support forum for download issues, every where I look seems to bring me back to here Can someone either direct me to the correct forum or offer andy advise on why the product hasnt downloaded correctly and the verify files doesnt work ?? Now my Xplane 11 crashes each time i go to open it as well Link to comment Share on other sites More sharing options...
Jon Clarke Posted April 8, 2020 Share Posted April 8, 2020 Initially clear your Temp and reboot PC. folder and try Verify files again The below pic shows you where you can clear the temp folder. It is the option in the Red box below the circled Blue box Link to comment Share on other sites More sharing options...
davidal Posted April 8, 2020 Share Posted April 8, 2020 Hello, Same situation here. Following the steps suggested did not solve the problem. Installing TE GBS on a fresh XPlane installation. Any ideas would be appreciated. Thanks, Daniel Link to comment Share on other sites More sharing options...
Jon Clarke Posted April 8, 2020 Share Posted April 8, 2020 7 minutes ago, davidal said: Hello, Same situation here. Following the steps suggested did not solve the problem. Installing TE GBS on a fresh XPlane installation. Any ideas would be appreciated. Thanks, Daniel What version of XP? Attach your XP log Link to comment Share on other sites More sharing options...
Jon Clarke Posted April 8, 2020 Share Posted April 8, 2020 1 hour ago, Bob Allum said: I can't seem to see the support forum for download issues, every where I look seems to bring me back to here Can someone either direct me to the correct forum or offer andy advise on why the product hasnt downloaded correctly and the verify files doesnt work ?? Now my Xplane 11 crashes each time i go to open it as well Forgot to add that you need to make sure you have all the requirements mentioned in this link and made any necessary adjustments as required. Also attach a copy of the XP log after you have attempted to install the addon, and a pic if possible of any error message you get on screen. Link to comment Share on other sites More sharing options...
Bob Allum Posted April 8, 2020 Author Share Posted April 8, 2020 Hello Jon Thank you for taking the time to help me I only have one drive but it has 766GB free fo 930 GB, I went to clear the temp folder but it was already empty....went through the motions again with no luck, I have attached error messages and XP log... Log.txt Link to comment Share on other sites More sharing options...
Jon Clarke Posted April 9, 2020 Share Posted April 9, 2020 I want you to delete the backup copy because each time you try to reinstall, Orbx Central will take the data from the backup copy which may be corrupted. Then do a Verify files and see if that helps. If you get the same error message after the Verify Files process then attach your Orbx Central log file available in Orbx Central/settings/help Link to comment Share on other sites More sharing options...
Bob Allum Posted April 9, 2020 Author Share Posted April 9, 2020 Yep done that but still same error meassge, Central file attached central.zip Link to comment Share on other sites More sharing options...
Jon Clarke Posted April 9, 2020 Share Posted April 9, 2020 14 minutes ago, Bob Allum said: Yep done that but still same error meassge, Central file attached central.zip 523.53 kB · 0 downloads @Nick Cooper please forward this post to Orbx Central support to see what is going wrong here. Thanks. Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 9, 2020 Share Posted April 9, 2020 Hello, there is a persistent report of texconv failing to execute. Here is one of thousands of instances. Quote 2020-04-09T09:00:51.756Z [INFO] [Saturn] - [ERROR] texconv exited with code -1073741515 The almost inevitable cause is the lack of the prerequisite software for Orbx Central. Link to comment Share on other sites More sharing options...
Bob Allum Posted April 9, 2020 Author Share Posted April 9, 2020 Thnaks Nick, so I need to reload Orbx Central? Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 9, 2020 Share Posted April 9, 2020 Hello, no, you probably need to install the prerequisite products. Please have a look here: Link to comment Share on other sites More sharing options...
Bob Allum Posted April 11, 2020 Author Share Posted April 11, 2020 Thanks Nick that worked Spoiler Link to comment Share on other sites More sharing options...
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