ifrevets Posted March 3, 2020 Share Posted March 3, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Windows 7 Home Premium Service Pack 1 Simulator: Microsoft FSX Screenshot: Error Message Issue: Orebx Central Worker Failed to Launch. The error message says the minimum required operating system is "Windows 7 SP1+". What does the + signify ? My Windows 7 Home Premium SP 1 does not have the +. Is that my problem? central.log Link to comment Share on other sites More sharing options...
Nick Cooper Posted March 3, 2020 Share Posted March 3, 2020 Hello, the + customarily means "and above" or "and later", in this case, + = Windows 8, 8.1 and 10. You will find the system requirements referred to in the Error message box in the User Guide. Link to comment Share on other sites More sharing options...
ifrevets Posted March 4, 2020 Author Share Posted March 4, 2020 (edited) Thanks Nick for the explanation. I have Windows 7 SP1 so I guess I meet the minimum requirements but I still get the attached error message. Did the central.log I attached show anything to explain the error message? Is there anything else that I could check to see if I can get Orbx Central Worker to launch? Edited March 4, 2020 by ifrevets corrections to last sentence Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted March 6, 2020 Share Posted March 6, 2020 Hello, Please install the prerequisites in this thread and try again: Link to comment Share on other sites More sharing options...
ifrevets Posted March 8, 2020 Author Share Posted March 8, 2020 Hi Mitchell I installed the prerequisite software from your attached Nick Cooper link and now every thing is working o.k. Thank you for your help and for sending me Nick's link. Link to comment Share on other sites More sharing options...
Nick Cooper Posted March 8, 2020 Share Posted March 8, 2020 Hello, I should point out that the information in the link is Mitchell's, lifted from the Orbx Central User Guide and pinned to the top of Mitchell's Orbx Central support forum by me for easy access. Link to comment Share on other sites More sharing options...
ifrevets Posted March 18, 2020 Author Share Posted March 18, 2020 Thanks Nick for pointing me to Mitchell's post. I am now able to use my Orbx again. Link to comment Share on other sites More sharing options...
Alex__ Posted June 7, 2020 Share Posted June 7, 2020 Hi i had same problems but my System is ok Before Orbx work Corectly but now not Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 7, 2020 Share Posted June 7, 2020 Hello, please attach a copy of the Orbx Central log. Thanks. Link to comment Share on other sites More sharing options...
Caius Posted June 7, 2020 Share Posted June 7, 2020 (edited) Hi, i have the same problem... i try to reinstall central but doesn't solve the problem... I have the last update of win10 and all requirements install and update on my pc. Central.log.txt Edited June 7, 2020 by Caius Link to comment Share on other sites More sharing options...
Alex__ Posted June 8, 2020 Share Posted June 8, 2020 (edited) hi i had a new windows 10 version too And all requirements install and update on my pc. central.log Edited June 8, 2020 by Alex__ Link to comment Share on other sites More sharing options...
Caius Posted June 8, 2020 Share Posted June 8, 2020 For me, I have found the solution... It's an antivirus problem which consider orbxcentralworker.exe like a threat. Link to comment Share on other sites More sharing options...
Alex__ Posted June 8, 2020 Share Posted June 8, 2020 oh thanks it work thank you Link to comment Share on other sites More sharing options...
shermank Posted April 28, 2021 Share Posted April 28, 2021 (edited) I have been reading this thread hoping to solve the same problem. To date, I have installed what I hope are the correct C++ files, run a dotnetfix.exe, added Orbx Central and Orbxcentralworker files to the exclude list in Windows Defender and my paid version of Malwarebytes, all to no avail. The latest version did install correctly earlier today, but I continue to get the worker error. So, now I have a key question or two 1. What are the exact versions of the C++ and related files that I should install. I am running W10 VERSION 20H2 (OS Build 19042.928. Should I delete or uninstall any of the various C++ folders I have installed. I followed as best I could the following System Requirements Windows Windows 7 SP1+, Windows 8.1 and Windows 10 are supported. The following components need to be installed for Central to function correctly: Visual C++ Redistributable for Visual Studio 2015 (x64) https://www.microsoft.com/en-au/download/details.aspx?id=48145 Microsoft Visual C++ 2015 Redistributable Update 3 RC https://www.microsoft.com/en-us/download/details.aspx?id=52685 Visual C++ Redistributable for Visual Studio 2013 (x64) https://www.microsoft.com/en-us/download/details.aspx?id=40784 I have tried and retried to download, uninstall and reinstall the above. But, I still cannot get Orbx CENTRAL to run properly. Expert advice needed desperately. Thanks Sherm Edited April 28, 2021 by shermank Link to comment Share on other sites More sharing options...
shermank Posted April 28, 2021 Share Posted April 28, 2021 In re my above post, here is my Central log. Sherm central.log Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 29, 2021 Share Posted April 29, 2021 Hello Sherman, are you using Windows 8 or perhaps Windows 8 compatibility? It looks like it is not supported. Link to comment Share on other sites More sharing options...
shermank Posted April 29, 2021 Share Posted April 29, 2021 5 hours ago, Nick Cooper said: Hello Sherman, are you using Windows 8 or perhaps Windows 8 compatibility? It looks like it is not supported. No, Nick. Windows 10 Version 20H, fully updated to OS Build 19042.928 Sherm Link to comment Share on other sites More sharing options...
shermank Posted April 29, 2021 Share Posted April 29, 2021 6 hours ago, Nick Cooper said: Hello Sherman, are you using Windows 8 or perhaps Windows 8 compatibility? It looks like it is not supported. Correcting myself....I misread your post. Yes, I was set for compatibility for W8. I reset for Vista SP2...but not sure that is working. Now, I have noticed a new problem...the latest version wants me to create a new Orbx Library. If I do so, that means reinstalling all my products...should I just go ahead, do that and see what happens? btw, I my OS is Windows 10 Version 20H, fully updated to OS Build 19042.928 Sherm Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 29, 2021 Share Posted April 29, 2021 Hello Sherman, Orbx Central should not need a compatibility setting at all, best to remove it, I think. If your Orbx products are installed into the simulator folder, creating a library will do no harm and you do not have to use it, except for Objectflow. Link to comment Share on other sites More sharing options...
shermank Posted April 30, 2021 Share Posted April 30, 2021 H Nick i....unchecking compatibility did not solve the problem. Currently, I have all my Orbx products in a separate library outside the sim and they work, showing up in Lorby's scenery organizer in a proper order. But, should the time come when I need to update libraries, or add any scenery, I really do not know what I can do. Or, at the worst, if I have to reinstall P3D, without OC, I am similarly at a loss. BTW, in my above post about reinstalling into a new library, OC stops me in my tracks with the worker error. Sherm Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 30, 2021 Share Posted April 30, 2021 Thanks Sherman, I'll ask one of the developers to take a look at the log for you. 1 Link to comment Share on other sites More sharing options...
shermank Posted April 30, 2021 Share Posted April 30, 2021 Thanks, Nick Sherm Link to comment Share on other sites More sharing options...
shermank Posted May 2, 2021 Share Posted May 2, 2021 (edited) This morning I checked again on whether I could get OC to load. An update to version 4.1.3.7 began to download and with it a C++ redistributable package. I hoped this would solve my problem, but no go...still not able to get OC to load without the Central Workers issue. For the record, the following redistributables are listed in my add/remove programs 2008 x86 2013 x64 2015-2019 x64 2015-2019 x86 sherm Edited May 2, 2021 by shermank update information Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 4, 2021 Share Posted May 4, 2021 Hello Sherman, can you make sure that Compatibility mode is not set in either your shortcut or your .exe file please? Link to comment Share on other sites More sharing options...
shermank Posted May 4, 2021 Share Posted May 4, 2021 Hi Nick, Compatibility is not set. I have the latest version 1.37. Still getting the error. Have you heard anything from any of the developers about this? Is there any more information or files I can send for review? I appreciate your help, as always. Sherm Link to comment Share on other sites More sharing options...
shermank Posted May 6, 2021 Share Posted May 6, 2021 Hello Nick and anyone else following this thread. Today, I disabled my Defender Firewall as well as Malwarebytes, hoping this would clear the highway for a completely new and clean installation. I uninstalled OC using a program called Geek which not only deletes programs as does Windows 10 add/remove app. It also scans the registry for anything leftover. It showed nothing. Then, to make certain, I also used a program called Agent Ransack which essentially does another complete registry scan. It found 11 links to OC and I deleted them all, including several in Windows prefetch. Then, minutes ago, I downloaded and reinstalled OC onto what I consider a perfectly clean machine. The DL and installation went as expected. However, when I tried to use the application, in my case syncing with P3D 5, I again got the red screen with the warning that certain C++ files are needed. AFAIK, I have all those files. They show up in my programs listing, along with all my other programs in the registry. Again, I am asking for some help and hope a developer can work with me on this problem. Without OC, I suspect I am completely helpless when managing my more than 30 Orbx products, not to mention when I want to purchase anything new. Thanks for reading this far. Sherm Link to comment Share on other sites More sharing options...
shermank Posted May 7, 2021 Share Posted May 7, 2021 On 4/30/2021 at 12:42 PM, Nick Cooper said: Thanks Sherman, I'll ask one of the developers to take a look at the log for you. hi Nick, any progress on this. I have heard nothing at all from anyone else. Thanks. Sherm Link to comment Share on other sites More sharing options...
shermank Posted May 8, 2021 Share Posted May 8, 2021 I HAVE SOLVED THIS PROBLEM. The issue was solved when I decided to take a look at the OrbxCentralWorkers.exe in the saturn-win subfolder. Referring to Nick Cooper's suggestion to disable all compatibility choices, I applied that thinking to the OCW, just as I had done earlier to the main OC.exe file. Bingo!!! That did it for me. So Nick, I am not sure whether you meant originally for me to look at the OCW file or just the OC.exe. In either case, this issue is solved... Case closed... Sherm Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 8, 2021 Share Posted May 8, 2021 Thanks Sherman, got there in the end. Link to comment Share on other sites More sharing options...
shermank Posted May 8, 2021 Share Posted May 8, 2021 and, thanks to you Nick for pointing me in the correct direction. But, just to clarify, did you mean to untick compatibility only on OC or also on OCW.EXE? Sherm Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 8, 2021 Share Posted May 8, 2021 Hello Sherman, both of them, Orbx Central doesn't like compatibility mode. 1 Link to comment Share on other sites More sharing options...
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