glj Posted February 29, 2020 Share Posted February 29, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Windows 10 Simulator: P3Dv4 Screenshot: Issue: I see the charge as pending in my bank account in the US, but the request for payment dialog box won't go away even after I pressed Complete Purchase several times. I've purchased dozens and dozens of Orbx and this is the first time I'm having this problem. Maybe it has to do with the new Orbx Central software? Hmmm.... maybe the app should have been upgraded when there was no sale and the site is not so busy? Please help. I'd like to buy more stuff before the sale ends if possible.Thank you. central.log Link to comment Share on other sites More sharing options...
Nick Cooper Posted February 29, 2020 Share Posted February 29, 2020 Hello, I am sorry that you are experiencing difficulty. Can you submit a support ticket please? I would imagine that you could also make purchases via the Orbx Direct site? Link to comment Share on other sites More sharing options...
douh Posted February 29, 2020 Share Posted February 29, 2020 11 minutes ago, Nick Cooper said: Hello, I am sorry that you are experiencing difficulty. Can you submit a support ticket please? I would imagine that you could also make purchases via the Orbx Direct site? hi i have just created the ticket i hope it can be solved I odnt know what else to try thanks Link to comment Share on other sites More sharing options...
Nick Cooper Posted February 29, 2020 Share Posted February 29, 2020 Hello @glj I can see that the transaction appears to be complete in your Orbx Direct account. Can you make purchases at Orbx Direct, without using Orbx Central? Link to comment Share on other sites More sharing options...
glj Posted February 29, 2020 Author Share Posted February 29, 2020 I think I'm fixed. Thanks Nick. - George Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted March 2, 2020 Share Posted March 2, 2020 Hi George, I can see the error that occurred in the system on our end. We've added checks to prevent this type of issue in an upcoming back-end system update. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.