resolved Orbx Central updated, but now it wants to duplicate a charge?

[glj]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  Windows 10

Simulator:  P3Dv4

Screenshot:  

Issue:  I see the charge as pending in my bank account in the US, but the request for payment dialog box won't go away even after I pressed Complete Purchase several times. I've purchased dozens and dozens of Orbx and this is the first time I'm having this problem.

Maybe it has to do with the new Orbx Central software?  Hmmm.... maybe the app should have been upgraded when there was no sale and the site is not so busy?

 

Please help. I'd like to buy more stuff before the sale ends if possible.Thank you.

 

 

central.log

[Nick Cooper]

Hello,

I am sorry that you are experiencing difficulty. Can you submit a support ticket please?

I would imagine that you could also make purchases via the Orbx Direct site?

[douh]

11 minutes ago, Nick Cooper said:

Hello,

I am sorry that you are experiencing difficulty. Can you submit a support ticket please?

I would imagine that you could also make purchases via the Orbx Direct site?

 

hi i have just created the ticket i hope it can be solved I odnt know what else to try

 

thanks

[Nick Cooper]

Hello @glj

I can see that the transaction appears to be complete in your Orbx Direct account.

Can you make purchases at Orbx Direct, without using Orbx Central?

[glj]

I think I'm fixed. Thanks Nick. - George

[Mitchell Williamson]

Hi George,

 

I can see the error that occurred in the system on our end. We've added checks to prevent this type of issue in an upcoming back-end system update.