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"couldn't read product data"


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While installing everything  again because of a W10 crash,  many products que normally. But, there are some that get a red error message which tells me "The installation couldn't begin as Central could not read product data".


I do have several items waiting in que. Is this simply a problem of a limit to the que, or something more serious. Thanks...



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Hi Sherm,


There shouldn't be any limits to the queue. This is most often caused by temporary file lock issues and if you press 'Install' again on that product, it should kick the install off fine.


If you can attach your Central log file, I can look into this further for you.



Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations:

  • Windows: %APPDATA%/Orbx/Central/central.log
  • macOS: ~/Library/Application Support/Orbx/Central/central.log

  • Linux: ~/.config/Orbx/Central/central.log

  • You can also find it in Central on the Settings page, under Help


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