9nolonol Posted November 18, 2019 Share Posted November 18, 2019 Hello, I have recently bought a new ORBX product and tried to download thru ORBX Central App directly on my iMac. The download stops at 278,88 Mb each time with ORBX libraries file. It would never resume. What can I do from here? thanks, Nicolas Link to comment Share on other sites More sharing options...
Sentry11 Posted November 18, 2019 Share Posted November 18, 2019 I don't know what version of Mac OS your using but if it is Catalina then take a look at this screen shot. Do you have on the right side pane, "Orbx Central" checked? Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 18, 2019 Share Posted November 18, 2019 Hello Nicolas, also, if Sentry11's kind suggestion does not solve the problem, the developers will not be able to help at all unless you attach a copy of the central.log for what you were trying to do. Link to comment Share on other sites More sharing options...
9nolonol Posted November 18, 2019 Author Share Posted November 18, 2019 Thanks but where do I find this central.log file please? I run MacOS Sierra and does not have the Full Disk Access feature enabled then. I also already downloaded sceneries previously from ORBX. Link to comment Share on other sites More sharing options...
Sentry11 Posted November 18, 2019 Share Posted November 18, 2019 Click the finder icon at the bottom menu-bar to be in the "Finder". Then hold down the "Option Key" and at the same time click on "Go" at the top bar to a pull down menu and select "Library" and click on it then scroll to "Application Support" folder / Orbx folder / Central folder / then "central.log". Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 18, 2019 Share Posted November 18, 2019 Thanks. An easier way, in Windows at least, is to open the log using Orbx Central itself. Once it is open, the "save as" function can be used to create a copy. Link to comment Share on other sites More sharing options...
Sentry11 Posted November 18, 2019 Share Posted November 18, 2019 Thanks, Nick...I just learned something again as well. It does work on Mac and to think I've been doing it the hard way all this time.....sheesh. Link to comment Share on other sites More sharing options...
9nolonol Posted November 19, 2019 Author Share Posted November 19, 2019 21 hours ago, 9nolonol said: Thanks but where do I find this central.log file please? I run MacOS Sierra and does not have the Full Disk Access feature enabled then. I also already downloaded sceneries previously from ORBX. Thank you for your help. I cannot find any file from Orbx In the Application support strangely enough. Ia m about to download the APP again and re=install to see if it works better then tomorrow on another Mas with a more recent system. Link to comment Share on other sites More sharing options...
9nolonol Posted November 19, 2019 Author Share Posted November 19, 2019 Hello again here is the .txt file copied from the settings /Help /open log. thanks Nicolas ORBX issue2.rtf Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted November 20, 2019 Share Posted November 20, 2019 Hi! On 11/19/2019 at 7:27 AM, 9nolonol said: I run MacOS Sierra and does not have the Full Disk Access feature enabled then. In a recent update of Central we upgraded the platform Central runs on and it now requires macOS High Sierra. We'll be updating the website and documentation to better state this. This issue is likely occurring because of your macOS version. Can you try updating to a later version of macOS? Link to comment Share on other sites More sharing options...
9nolonol Posted November 20, 2019 Author Share Posted November 20, 2019 4 hours ago, Mitchell Williamson said: Hi! In a recent update of Central we upgraded the platform Central runs on and it now requires macOS High Sierra. We'll be updating the website and documentation to better state this. This issue is likely occurring because of your macOS version. Can you try updating to a later version of macOS? Hi Mitchell, thanks for that. I've tried on a Mojave system but Terraflora failed to download completely too.... orbx on MBP.rtf Link to comment Share on other sites More sharing options...
9nolonol Posted November 20, 2019 Author Share Posted November 20, 2019 I have also tried thru the website account manually. It downloaded a strange file named : terraflora-xp11-df2fc19a-e022-4fe2-a3e9-dfc83eaf3aae.f.c4 Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 20, 2019 Share Posted November 20, 2019 Hello, I would think that if you consult the section of the Orbx Central User Guide on how to install manual downloads, to be found on page 17, things will become clear. Link to comment Share on other sites More sharing options...
9nolonol Posted November 22, 2019 Author Share Posted November 22, 2019 On 11/20/2019 at 4:18 PM, Nick Cooper said: Hello, I would think that if you consult the section of the Orbx Central User Guide on how to install manual downloads, to be found on page 17, things will become clear. thanks fo this but it does not compute either. I am trying to update the OS this week-end and let you know. Link to comment Share on other sites More sharing options...
9nolonol Posted November 22, 2019 Author Share Posted November 22, 2019 product us-norcal-sd-xp11 from Saturn. 2019-11-22T21:34:40.745Z [INFO] [Central::DownloadQueueService] - Sending dispatch into saturn. 2019-11-22T21:34:40.858Z [INFO] [Saturn] - Adding job from manifest path: /var/folders/jl/pch31_m95x922lk_hq3k4s300000gp/T/Orbx/us-norcal-sd-xp11.m.c4 2019-11-22T21:34:40.859Z [INFO] [Saturn] - Queue added job 2019-11-22T21:34:40.869Z [INFO] [Saturn] - Started job timer TotalTime 2019-11-22T21:34:40.869Z [INFO] [Saturn] - Skipping stage Saturn.Jobs.Install.Stages.MigrateStage 2019-11-22T21:34:40.873Z [INFO] [Saturn] - Started job timer TargetScan 2019-11-22T21:34:41.327Z [INFO] [Saturn] - Skipping stage Saturn.Jobs.Install.Stages.FullBuildExtractStage 2019-11-22T21:34:41.688Z [INFO] [Saturn] - us-norcal-sd-xp11: 5.00% Mapping files to chunks (22 / 676). 2019-11-22T21:34:42.807Z [INFO] [Saturn] - us-norcal-sd-xp11: 5.00% Mapping files to chunks (98 / 676). 2019-11-22T21:34:43.921Z [INFO] [Saturn] - us-norcal-sd-xp11: 6.00% Mapping files to chunks (171 / 676). 2019-11-22T21:34:45.044Z [INFO] [Saturn] - us-norcal-sd-xp11: 6.00% Mapping files to chunks (248 / 676). 2019-11-22T21:34:46.159Z [INFO] [Saturn] - us-norcal-sd-xp11: 6.00% Mapping files to chunks (328 / 676). 2019-11-22T21:34:47.271Z [INFO] [Saturn] - us-norcal-sd-xp11: 7.00% Mapping files to chunks (411 / 676). 2019-11-22T21:34:48.387Z [INFO] [Saturn] - us-norcal-sd-xp11: 7.00% Mapping files to chunks (492 / 676). 2019-11-22T21:34:49.506Z [INFO] [Saturn] - us-norcal-sd-xp11: 7.00% Mapping files to chunks (574 / 676). 2019-11-22T21:34:50.624Z [INFO] [Saturn] - us-norcal-sd-xp11: 7.00% Mapping files to chunks (654 / 676). 2019-11-22T21:34:50.926Z [INFO] [Saturn] - [INFO] Required file scan time: 00:00:09.5983765 2019-11-22T21:34:50.926Z [INFO] [Saturn] - [INFO] Required files: 67240 2019-11-22T21:34:50.926Z [INFO] [Saturn] - [INFO] Required chunks: 676 2019-11-22T21:34:51.742Z [INFO] [Saturn] - us-norcal-sd-xp11: 8.00% Checking for backups (61 / 676). 2019-11-22T21:34:52.858Z [INFO] [Saturn] - us-norcal-sd-xp11: 8.00% Checking for backups (144 / 676). 2019-11-22T21:34:53.984Z [INFO] [Saturn] - us-norcal-sd-xp11: 8.00% Checking for backups (226 / 676). 2019-11-22T21:34:55.104Z [INFO] [Saturn] - us-norcal-sd-xp11: 9.00% Checking for backups (306 / 676). 2019-11-22T21:34:56.223Z [INFO] [Saturn] - us-norcal-sd-xp11: 9.00% Checking for backups (388 / 676). 2019-11-22T21:34:57.341Z [INFO] [Saturn] - us-norcal-sd-xp11: 9.00% Checking for backups (471 / 676). 2019-11-22T21:34:58.467Z [INFO] [Saturn] - us-norcal-sd-xp11: 10.00% Checking for backups (553 / 676). 2019-11-22T21:34:59.592Z [INFO] [Saturn] - us-norcal-sd-xp11: 10.00% Checking for backups (631 / 676). 2019-11-22T21:35:00.214Z [INFO] [Saturn] - Stopped job timer TargetScan 2019-11-22T21:35:00.708Z [INFO] [Saturn] - us-norcal-sd-xp11: 10.00% Checking for backups (676 / 676). 2019-11-22T21:35:00.792Z [INFO] [Saturn] - Started job timer CleanupTime 2019-11-22T21:35:00.794Z [INFO] [Saturn] - Stopped job timer CleanupTime 2019-11-22T21:35:00.794Z [INFO] [Saturn] - Stopped job timer TotalTime 2019-11-22T21:35:00.794Z [INFO] [Saturn] - Timer TotalTime elapsed 00:00:19.9248676 2019-11-22T21:35:00.794Z [INFO] [Saturn] - 00:00:19.9248676 2019-11-22T21:35:00.794Z [INFO] [Saturn] - TargetScan: 00:00:19.3407147 2019-11-22T21:35:00.795Z [INFO] [Saturn] - CleanupTime: 00:00:00.0023087 2019-11-22T21:35:00.795Z [INFO] [Saturn] - TotalTime: 00:00:19.9248676 2019-11-22T21:35:00.802Z [INFO] [Saturn] - us-norcal-sd-xp11: 10.00% Checking system requirements. 2019-11-22T21:35:00.812Z [DEBUG] [Central::InstallationService] - Install for us-norcal-sd-xp11 has failed. 2019-11-22T21:35:00.813Z [INFO] [Saturn] - Job released 743131666 2019-11-22T21:35:00.814Z [INFO] [Saturn] - Complete 2019-11-22T21:35:37.994Z [DEBUG] [Central::SimulatorService] - simIsRunningCache has been invalidated. 2019-11-22T21:36:15.654Z [INFO] [Central::InstallationService] - Beginning installation of TrueEarth US Northern California SD 2019-11-22T21:36:17.022Z [DEBUG] [Central::InstallationService] - Installing to /Users/nolimac1/Orbx Library/xp11/Orbx Libraries/xp11/TrueEarth US Northern California SD 2019-11-22T21:36:17.446Z [DEBUG] [Central::SimulatorService] - Not using simIsRunningCache 2019-11-22T21:36:17.446Z [DEBUG] [Central::SimulatorService] - Setting simIsRunning cached value. 2019-11-22T21:36:17.488Z [DEBUG] [Central::InstallationService] - Validation: Actions are allowed. 2019-11-22T21:36:17.488Z [DEBUG] [Central::InstallationService] - Validation: Library is ok. 2019-11-22T21:36:17.488Z [DEBUG] [Central::InstallationService] - Validation: Simulator is ok. 2019-11-22T21:36:17.488Z [DEBUG] [Central::InstallationService] - Validation: No antirequisites found. 2019-11-22T21:36:17.489Z [DEBUG] [Central::InstallationService] - US Northern California SD has 0 prerequisite(s). 2019-11-22T21:36:19.283Z [DEBUG] [Central::DownloadQueueService] - Requesting download and install for product us-norcal-sd-xp11 from Saturn. 2019-11-22T21:36:19.384Z [INFO] [Central::DownloadQueueService] - Sending dispatch into saturn. 2019-11-22T21:36:19.488Z [INFO] [Saturn] - Adding job from manifest path: /var/folders/jl/pch31_m95x922lk_hq3k4s300000gp/T/Orbx/us-norcal-sd-xp11.m.c4 2019-11-22T21:36:19.489Z [INFO] [Saturn] - Queue added job 2019-11-22T21:36:19.565Z [INFO] [Saturn] - Started job timer TotalTime 2019-11-22T21:36:19.565Z [INFO] [Saturn] - Skipping stage Saturn.Jobs.Install.Stages.MigrateStage 2019-11-22T21:36:19.569Z [INFO] [Saturn] - Started job timer TargetScan 2019-11-22T21:36:19.993Z [INFO] [Saturn] - Skipping stage Saturn.Jobs.Install.Stages.FullBuildExtractStage 2019-11-22T21:36:20.295Z [INFO] [Saturn] - us-norcal-sd-xp11: 5.00% Mapping files to chunks (14 / 676). 2019-11-22T21:36:21.416Z [INFO] [Saturn] - us-norcal-sd-xp11: 5.00% Mapping files to chunks (91 / 676). 2019-11-22T21:36:22.541Z [INFO] [Saturn] - us-norcal-sd-xp11: 6.00% Mapping files to chunks (169 / 676). 2019-11-22T21:36:23.657Z [INFO] [Saturn] - us-norcal-sd-xp11: 6.00% Mapping files to chunks (246 / 676). 2019-11-22T21:36:24.773Z [INFO] [Saturn] - us-norcal-sd-xp11: 6.00% Mapping files to chunks (323 / 676). 2019-11-22T21:36:25.888Z [INFO] [Saturn] - us-norcal-sd-xp11: 6.00% Mapping files to chunks (399 / 676). 2019-11-22T21:36:27.003Z [INFO] [Saturn] - us-norcal-sd-xp11: 7.00% Mapping files to chunks (474 / 676). 2019-11-22T21:36:28.126Z [INFO] [Saturn] - us-norcal-sd-xp11: 7.00% Mapping files to chunks (552 / 676). 2019-11-22T21:36:29.247Z [INFO] [Saturn] - us-norcal-sd-xp11: 7.00% Mapping files to chunks (631 / 676). 2019-11-22T21:36:29.916Z [INFO] [Saturn] - [INFO] Required file scan time: 00:00:09.9224591 2019-11-22T21:36:29.916Z [INFO] [Saturn] - [INFO] Required files: 67240 2019-11-22T21:36:29.916Z [INFO] [Saturn] - [INFO] Required chunks: 676 2019-11-22T21:36:30.371Z [INFO] [Saturn] - us-norcal-sd-xp11: 8.00% Checking for backups (32 / 676). 2019-11-22T21:36:31.502Z [INFO] [Saturn] - us-norcal-sd-xp11: 8.00% Checking for backups (114 / 676). 2019-11-22T21:36:32.622Z [INFO] [Saturn] - us-norcal-sd-xp11: 8.00% Checking for backups (197 / 676). 2019-11-22T21:36:33.755Z [INFO] [Saturn] - us-norcal-sd-xp11: 9.00% Checking for backups (279 / 676). 2019-11-22T21:36:34.877Z [INFO] [Saturn] - us-norcal-sd-xp11: 9.00% Checking for backups (359 / 676). 2019-11-22T21:36:35.992Z [INFO] [Saturn] - us-norcal-sd-xp11: 9.00% Checking for backups (437 / 676). 2019-11-22T21:36:37.112Z [INFO] [Saturn] - us-norcal-sd-xp11: 9.00% Checking for backups (513 / 676). 2019-11-22T21:36:38.224Z [INFO] [Saturn] - us-norcal-sd-xp11: 10.00% Checking for backups (591 / 676). 2019-11-22T21:36:39.340Z [INFO] [Saturn] - us-norcal-sd-xp11: 10.00% Checking for backups (667 / 676). 2019-11-22T21:36:39.466Z [INFO] [Saturn] - Stopped job timer TargetScan 2019-11-22T21:36:40.081Z [INFO] [Saturn] - Started job timer CleanupTime 2019-11-22T21:36:40.084Z [INFO] [Saturn] - Stopped job timer CleanupTime 2019-11-22T21:36:40.084Z [INFO] [Saturn] - Stopped job timer TotalTime 2019-11-22T21:36:40.084Z [INFO] [Saturn] - Timer TotalTime elapsed 00:00:20.5191916 2019-11-22T21:36:40.084Z [INFO] [Saturn] - 00:00:20.5191916 2019-11-22T21:36:40.084Z [INFO] [Saturn] - TargetScan: 00:00:19.8972463 2019-11-22T21:36:40.084Z [INFO] [Saturn] - CleanupTime: 00:00:00.0023605 2019-11-22T21:36:40.084Z [INFO] [Saturn] - TotalTime: 00:00:20.5191916 2019-11-22T21:36:40.094Z [INFO] [Saturn] - us-norcal-sd-xp11: 10.00% Checking system requirements. 2019-11-22T21:36:40.102Z [INFO] [Saturn] - Job released 134180471 2019-11-22T21:36:40.105Z [DEBUG] [Central::InstallationService] - Install for us-norcal-sd-xp11 has failed. 2019-11-22T21:36:40.106Z [INFO] [Saturn] - Complete Link to comment Share on other sites More sharing options...
9nolonol Posted November 22, 2019 Author Share Posted November 22, 2019 it keeps saying me that I have not enough space to process the operation.... Link to comment Share on other sites More sharing options...
9nolonol Posted November 23, 2019 Author Share Posted November 23, 2019 I installed High Sierra but the installation keeps failing. ORBX log.rtf Link to comment Share on other sites More sharing options...
9nolonol Posted November 23, 2019 Author Share Posted November 23, 2019 Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 23, 2019 Share Posted November 23, 2019 Hello, how much free space do you have and where please? Link to comment Share on other sites More sharing options...
9nolonol Posted November 23, 2019 Author Share Posted November 23, 2019 I have 120 Gb on my Hardrive and another 290 Gb on a separate SDD drive Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 23, 2019 Share Posted November 23, 2019 Hello, that should be fine for the product that you want to install. Did you work out how to install your download? Link to comment Share on other sites More sharing options...
9nolonol Posted November 23, 2019 Author Share Posted November 23, 2019 it would never work for me here. It keeps saying that there is not enough space and the manual download system just does not compute either. Link to comment Share on other sites More sharing options...
9nolonol Posted November 23, 2019 Author Share Posted November 23, 2019 orb1.rtf Link to comment Share on other sites More sharing options...
9nolonol Posted November 23, 2019 Author Share Posted November 23, 2019 log Link to comment Share on other sites More sharing options...
9nolonol Posted November 25, 2019 Author Share Posted November 25, 2019 any clue on this? thanks for your help. Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted November 25, 2019 Share Posted November 25, 2019 Can you try to disable these two options in Orbx Central? You can find them under Orbx Central, Settings, Downloader. Link to comment Share on other sites More sharing options...
9nolonol Posted December 1, 2019 Author Share Posted December 1, 2019 hello, thanks for your help. It seems the installation would work fine this time! Thanks Nicolas Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.