resolved Jonathan Griffiths

[Jonathan Griffiths]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  Windows 10

Simulator:  XPlane11

Screenshot:  1 -4

Issue:  Error when trying to install two new Orbx products from Orbx Central 4.0.23

 

central.log

[Jonathan Griffiths]

Just to add that I created a support ticket but after two replies was referred to the Orbx forum

 

Regards

 

Jonathan Griffiths

[Mitchell Williamson]

Hi!

 

We've fixed up a few of the error messages in the next update so that'll let us get a better idea of the issue.

 

This may be an issue when Central tries to fetch the download details from our endpoint at https://storage.googleapis.com. Do you have any firewalls or net blockers that may be disrupting this connection?

[Guest]

8 hours ago, Mitchell Williamson said:

Hi!

 

We've fixed up a few of the error messages in the next update so that'll let us get a better idea of the issue.

 

This may be an issue when Central tries to fetch the download details from our endpoint at https://storage.googleapis.com. Do you have any firewalls or net blockers that may be disrupting this connection?

Hi Mitchell.
I have dropped the firewall security.  I will try again and report here.

[Nick Cooper]

Hello Jonathan,

you need to decide which of the two accounts you have now created that you wish to use.

The forum rules, which I am sure you cannot have read, are quite clear:

 

 

Quote

 

General Forums Rules:

1.    Users may only create a single account, users with multiple accounts will be requested to pick one account for future use and other accounts will be closed. 

 

 

[Jonathan Griffiths]

Hi Nick
The account I choose to use is my:
 

 

I believe I purchased two orbx products last week and used the very same account.  I do not have access to the jonathan@lighthousemaker.com account.

 

Do I need to anymore than what I have requested above?

Regards

 

Jonathan Griffiths

On 11/1/2019 at 8:53 AM, Nick Cooper said:

Hello Jonathan,

you need to decide which of the two accounts you have now created that you wish to use.

The forum rules, which I am sure you cannot have read, are quite clear:

 

 

 

 

 

[Nick Cooper]

Hello,

please don't post e mail addresses.

I have removed your second account which in fact has a gmail address.

 

[J C Griffiths]

53 minutes ago, Nick Cooper said:

Hello,

please don't post e mail addresses.

I have removed your second account which in fact has a gmail address.

 

I have had no problems downloading and installing your products until the new Orbx Central 4.0.23  I as far as I am aware used this account for at least a year and any other account has not been used.
I am still getting the same problem logging into my current login details. I can see my new products but not able to install them....If I can login to view my installed product which are many why cant I install them?
I am starting to lose a bit of patience now and please either sort this out or refund my account for the two purchased last week.

Thank you in anticipation

Jonathan Griffiths

 

[Nick Cooper]

Hello Jonathan,

please do not confuse forum accounts with Orbx Direct accounts.

All I have done is to remove the new Orbx forum account that you

created to answer at post number 4.

This cannot have had any effect upon Orbx Direct

 

To the matter at hand, did disabling any firewalls or net blockers make any difference?

 

 

 

[J C Griffiths]

51 minutes ago, Nick Cooper said:

Hello Jonathan,

please do not confuse forum accounts with Orbx Direct accounts.

All I have done is to remove the new Orbx forum account that you

created to answer at post number 4.

This cannot have had any effect upon Orbx Direct

 

To the matter at hand, did disabling any firewalls or net blockers make any difference?

 

 

 

No not at all Nick.
I note that when I made the transaction on the 27th Oct I received two identical receipts...not sure that has any relevance?  I have checked my account and thankfully dont appear to have paid twice.
As mentioned earlier, I logged into my account to purchase the two products ( Terra flora & EGPH for xplane)  The transaction went through OK and can see the two purchases in the new Orbx Central but cannot install them.  I wrote a ticket but was passed over as a technical issue to the forum. 
The old Orbx central worked for me and to my mind seems to be an issue with adding new products to the new 4.0.23 version?

Jonathan

[Nick Cooper]

Thanks, can you tell me what happens when you do try to install them and also provide

a copy of your central.log file after you have tried to install please?

 

 

[J C Griffiths]

32 minutes ago, Nick Cooper said:

Thanks, can you tell me what happens when you do try to install them and also provide

a copy of your central.log file after you have tried to install please?

 

 

Hi Nick

I have Orbx central version 4.0.23 installed and when I open it (My Products) I can see all my orbx products there for P3D & Xplane, this includes the new Terraflora and Edingburgh EGPH software(Xplane)  When I click on them a window appears with details of the product and I click on the install button and another window appears with a prompt 'Where would you like to install this product'  I get three options:  Simulator, Main Library, My Library. I have clicked on each of them and get an error message. 

central.log

[Nick Cooper]

Hello,

can you try installing the product with FTX Central?

[J C Griffiths]

 

48 minutes ago, Nick Cooper said:

Hello,

can you try installing the product with FTX Central?

I've tried that...I have problems also with updating existing products for p3d, I get the same error messages.

[J C Griffiths]

Just now, J C Griffiths said:

 

I've tried that...I have problems also with updating existing products for p3d, I get the same error messages.

Also have tried re installing OC4.0.24

[Nick Cooper]

Can you post a copy of the FTX Central log please?

[J C Griffiths]

11 minutes ago, Nick Cooper said:

Can you post a copy of the FTX Central log please?

It's on the above post with a jpg

[Nick Cooper]

 

Hello,

that does look like a copy of the Orbx Central log.

If you have reverted to FTX Central and still have a problem,

can you post a copy of the FTX Central log please?

I am guessing that in fact you have not reverted to FTX Central.

[J C Griffiths]

1 hour ago, Nick Cooper said:

 

Hello,

that does look like a copy of the Orbx Central log.

If you have reverted to FTX Central and still have a problem,

can you post a copy of the FTX Central log please?

I am guessing that in fact you have not reverted to FTX Central.

I didnt have FTX central 3 on my PC so I downloaded it. I tried to install from it the two new products but they were not there. there was a Global terraflora which said 'not installed' I clicked on it and it say's 'there are no downloads available for this product. the same for EGPH.
I cannot find a FTX Central log file.

I have found various files in:

users/jonathan/Appdata/local/orbx/ftxcentral/v3.3.92

I also tried to see if the new 4.0.23 version worked and it asked for FTX central to be removed to avoid conflicts I did not do this and still had the problem. 

[J C Griffiths]

Just now, J C Griffiths said:

I didnt have FTX central 3 on my PC so I downloaded it. I tried to install from it the two new products but they were not there. there was a Global terraflora which said 'not installed' I clicked on it and it say's 'there are no downloads available for this product. the same for EGPH.
I cannot find a FTX Central log file.

I have found various files in:

users/jonathan/Appdata/local/orbx/ftxcentral/v3.3.92

I also tried to see if the new 4.0.23 version worked and it asked for FTX central to be removed to avoid conflicts I did not do this and still had the problem. 

Also removed FTX Central as prompted and still no success!

[Nick Cooper]

Hello,

you will not be able to use it to install a new product but as your original question

was concerned with you not being able to install TEGB Central, perhaps you could try that?

Can you also make sure that all the prerequisites are installed please?

 

System Requirements

Windows

Windows 7 and onwards are supported. The following components need to be installed for Central to function correctly:

 

• Visual C++ Redistributable for Visual Studio 2015 (x64)

  • https://www.microsoft.com/en-au/download/details.aspx?id=48145

• Microsoft Visual C++ 2015 Redistributable Update 3 RC

  • https://www.microsoft.com/en-us/download/details.aspx?id=52685

• Visual C++ Redistributable for Visual Studio 2013 (x64)

  • https://www.microsoft.com/en-us/download/details.aspx?id=40784

 

Additional Requirements for Windows 7 and 8

• Windows Update KB2533623

  • https://support.microsoft.com/en-us/help/2533623/microsoft-security-advisory-insecure-library-loading-could-allow-remot

• Update for Universal C Runtime in Windows

  • https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

[J C Griffiths]

19 minutes ago, Nick Cooper said:

Hello,

you will not be able to use it to install a new product but as your original question

was concerned with you not being able to install TEGB Central, perhaps you could try that?

Can you also make sure that all the prerequisites are installed please?

 

System Requirements

Windows

Windows 7 and onwards are supported. The following components need to be installed for Central to function correctly:

 

• Visual C++ Redistributable for Visual Studio 2015 (x64)

  • https://www.microsoft.com/en-au/download/details.aspx?id=48145

• Microsoft Visual C++ 2015 Redistributable Update 3 RC

  • https://www.microsoft.com/en-us/download/details.aspx?id=52685

• Visual C++ Redistributable for Visual Studio 2013 (x64)

  • https://www.microsoft.com/en-us/download/details.aspx?id=40784

 

Additional Requirements for Windows 7 and 8

• Windows Update KB2533623

  • https://support.microsoft.com/en-us/help/2533623/microsoft-security-advisory-insecure-library-loading-could-allow-remot

• Update for Universal C Runtime in Windows

  • https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

TEGB Central?

I am running Windows 10.

[Nick Cooper]

The prerequisites are required, as stated.

 

Windows 7 and onwards are supported = Windows 7, 8, 8.5 and 10.

 

Apologies, I see that your were in fact doing something with the Libraries.

 

[J C Griffiths]

I have checked the prerequisites and they were already in place.
I have rebooted my PC..uninstalled and re installed Orbx central 4.023 but still no joy. Really run out of ideas here Nick.

[J C Griffiths]

How do I go about getting my money back....nine days since my order and nothing works in the new Orbx Central. 
Really disappointed. 

Jon

[Nick Cooper]

Hello,

you can apply for a refund using a Support Ticket.

Please quote this topic when you do.

[J C Griffiths]

Thank you Nick.

Best regards

 

Jon Griffiths

[Richard Lincoln]

I have taken care of it Sir

[J C Griffiths]

 

1 hour ago, Richard Lincoln said:

I have taken care of it Sir

 

Hi Richard.
I have had a refund message to the value of $39.95 but there were two pieces of software EGPH & Terraflora. There is also an outstanding sum of $24.95 to be refunded from the receipt I sent via ticket.
Regards

Jonathan

[Nick Cooper]

Hello,

 please use the Support Ticket system.