James6 Posted August 6, 2019 Share Posted August 6, 2019 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Simulator: Screenshot: Issue: If you are able to tell me, why was I able to log in to my Orbx account yesterday with no problem, no Two Factor code required from me. Then when I downloaded the new Orbx Central and purchased an airport my problems started. I found that I could no longer log in to my Orbx account without using a Two Factor code, (something I have never had to do since I started using Orbx years ago). I usually get a text on my iPhone containing a six figure code to confirm my purchase, yesterday I did not get one. I waited just to see if a delay was the issue but I did not received the code on my iPhone and now I can't get back onto Orbx to download and install it. I have been made aware that I can download an app for Two Factor authentication but I was able to log in with no further requirement yesterday, then I was blocked from log in by the Two Factor request. Help please. Link to comment Share on other sites More sharing options...
Nick Cooper Posted August 6, 2019 Share Posted August 6, 2019 Hello, what happens if you click on Disable two factor? Link to comment Share on other sites More sharing options...
James6 Posted August 6, 2019 Author Share Posted August 6, 2019 Hi Nick. Thanks for your usual quick response. When I attempt to log in- Orbx. The first window shows my email address and my password ............, then below is "remember me" then I click "LOG IN. That then takes me to the next window which basically states Log In then below Two Factor Code and the space below where you should enter one. There is no option to Disable. Log in LOG IN Two-Factor Code Link to comment Share on other sites More sharing options...
Nick Cooper Posted August 6, 2019 Share Posted August 6, 2019 Hello, in my copy at Settings\My Account, there is a tab to enable or disable it? Link to comment Share on other sites More sharing options...
James6 Posted August 6, 2019 Author Share Posted August 6, 2019 Is that settings in my Orbx account. How do I get to that if I can't log in ? Link to comment Share on other sites More sharing options...
Nick Cooper Posted August 6, 2019 Share Posted August 6, 2019 I see now that you are in a catch 22 situation. Back to the developers of this system. @Mitchell Williamson @Josh Koz Link to comment Share on other sites More sharing options...
James6 Posted August 6, 2019 Author Share Posted August 6, 2019 Thanks Nick, does that mean I need to contact either of these two gentlemen. Link to comment Share on other sites More sharing options...
Nick Cooper Posted August 6, 2019 Share Posted August 6, 2019 No, they should see the notifications that I left and come to this topic. Of course, they are very busy with support requests and also in Australia. Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted August 6, 2019 Share Posted August 6, 2019 Hi! Can you log into orbxdirect.com? This will require the same two-factor code as Central. If you're already logged in on OrbxDirect, you can deactivate two-factor authentication here. Link to comment Share on other sites More sharing options...
James6 Posted August 6, 2019 Author Share Posted August 6, 2019 Hi Mitchell, That was quick thanks. I just sent you a message before I got my reply from Nick. No I cannot Log In. James Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted August 7, 2019 Share Posted August 7, 2019 Hi James, If two-factor authentication is enabled on your account, the only way it could've been set up is by using an authenticator app and going through the setup process. 15 hours ago, James6 said: I have been made aware that I can download an app for Two Factor authentication If you do have a two-factor app like Authy, Google Authenticator, etc installed, have you checked to see any of those have an OrbxDirect code? Link to comment Share on other sites More sharing options...
James6 Posted August 7, 2019 Author Share Posted August 7, 2019 Hi Mitchell I do not have any two factor authentication apps and do not use anything that needs to have two factor authentication to open it. I had never heard of it until this mess occurred. James Link to comment Share on other sites More sharing options...
Nick Cooper Posted August 7, 2019 Share Posted August 7, 2019 Hello James, I have sent an e mail to the Orbx Direct administrators asking if your account can be unlocked. Let us await the answer from them. Link to comment Share on other sites More sharing options...
James6 Posted August 7, 2019 Author Share Posted August 7, 2019 Hi Nick. Wow thanks, I really appreciate what you are doing. This is so frustrating, I genuinely am not aware of anything that I did to cause this problem. Thanks again. James Link to comment Share on other sites More sharing options...
James6 Posted August 7, 2019 Author Share Posted August 7, 2019 Hey Nick, I AM IN. I just used some numbers that were generated for a separate purchase that I just made not connected with Orbx and to my amazement they were accepted and I was allowed into my account. I have now been into settings and disabled Two Factor Authentication. I can't believe that this worked. I just logged out and back in again without a problem. THANKS so much for your help Nick, I don't know how many people at Orbx were aware of my problem but can I ask you to let them all know that I am sorted. Kind Regards James Link to comment Share on other sites More sharing options...
Nick Cooper Posted August 7, 2019 Share Posted August 7, 2019 Thanks James, no idea what happened there but at least it is solved. Link to comment Share on other sites More sharing options...
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