Skintag Posted June 30, 2019 Share Posted June 30, 2019 I purchased hd global buildings yesterday 6/29/2019. It appears my credit card was charged twice for the same order.Your Orbx order receipt 5d1800ec01511. Need some help getting this corrected. Thank you. Link to comment Share on other sites More sharing options...
cjibbotson Posted June 30, 2019 Share Posted June 30, 2019 I am now wondering about my own purchase for Global Buildings today as I received two email confirmations. My bank has yet to debit the payment and its not pending yet so I do not know if I've been charged twice though the email receipts are suspicious that I may receive two debits. Chris Ibbotson Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted June 30, 2019 Share Posted June 30, 2019 Hi You will need to use the "create a ticket" option in the below link. https://orbxdirect.com/support Link to comment Share on other sites More sharing options...
Skintag Posted June 30, 2019 Author Share Posted June 30, 2019 Yeah I checked my bank and there's two charges there. They haven't posted yet though...guess I'll know for sure tomorrow. Link to comment Share on other sites More sharing options...
cjibbotson Posted June 30, 2019 Share Posted June 30, 2019 2 minutes ago, Doug Sawatzky said: Hi You will need to use the "create a ticket" option in the below link. https://orbxdirect.com/support Thanks Doug, Ill keep an eye on my debits tomorrow though there is clearly an issue today if we both have experienced this. My purchase was made at 13:13 (GMT) Chris Link to comment Share on other sites More sharing options...
Skintag Posted June 30, 2019 Author Share Posted June 30, 2019 Yes...thank you all for the quick response. Ticket submitted. Link to comment Share on other sites More sharing options...
Skintag Posted July 3, 2019 Author Share Posted July 3, 2019 Update: After creating a support ticket with Orbx I explained the billing discrepancy in my email, I received an email from Orbx support saying (our records indicate only only one package purchased) Which is true but Orbx charged my card twice for that one package. I then sent Orbx an email showing the charges along with the reference numbers to the charges, I sent another email yesterday to support asking how to proceed....aside from that one email I have heard nothing from support about the issue. Link to comment Share on other sites More sharing options...
cjibbotson Posted July 3, 2019 Share Posted July 3, 2019 48 minutes ago, Skintag said: Update: After creating a support ticket with Orbx I explained the billing discrepancy in my email, I received an email from Orbx support saying (our records indicate only only one package purchased) Which is true but Orbx charged my card twice for that one package. I then sent Orbx an email showing the charges along with the reference numbers to the charges, I sent another email yesterday to support asking how to proceed....aside from that one email I have heard nothing from support about the issue. Ive just checked my own bank account and despite receiving 2 email confirmations on Sunday I have only been charged once. I sent ORBX screen grabs via Facebook after Ben asked me to do so after I commented about it in a Facebook group. There was obviously some sort of glitches going on that day. Hope you get sorted Chris Link to comment Share on other sites More sharing options...
Skintag Posted July 4, 2019 Author Share Posted July 4, 2019 Thanks Chris....I did get an email from support today the 4th saying pretty much the same thing as the first email. One thing I'm 100% sure of someone owes me $24.00 & some change. It's either Orbx or Mastercard one of the two. Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 5, 2019 Share Posted July 5, 2019 Hello, there is nothing that can be done in these forums to resolve problems with Orbx Direct purchases. Also, there should be nothing to be done on the Orbx Facebook page other than to refer a customer to either the support ticket system, as in this case, or to these forums for product support. This matter seems to be particular to your transaction and you will not advance your cause by posting here. This is not because we don't want to help, it is because we do not have access to the accounts or the payment system. If it is "either Orbx or Mastercard one of the two", then it is they who can provide you solution. Link to comment Share on other sites More sharing options...
Skintag Posted July 9, 2019 Author Share Posted July 9, 2019 I wasn't posting for help...I was posting for FYI only. I had already submitted a support ticket to Orbx and turned the matter over to Mastercard for resolution. Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 9, 2019 Share Posted July 9, 2019 Thanks. It is resolved? Link to comment Share on other sites More sharing options...
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