Stapleford_Mike Posted January 9, 2019 Share Posted January 9, 2019 Dear Sirs Yesterday I received an email to advise that EGSG Stapleford scenery was available for X-PLANE 11. Having already experienced difficulty in down loading True Earth South England I DECIDED TO TRY AGAIN I purchased both products. My experience once again is not good True Earth South England this time downloaded correctly and is good. However EGSG downloaded incorrectly and error messages advise files missing in the download. Please can you help with urgency. Thank you. Processor: AMD FX(tm)-9370 Eight core Processor 4.4GHz System Type:64-BIT Operating System Windows 7. (Service pack1). Graphics card Ge Force GTX-1070 Regards Mike . (Stapleford_Mike). The products you ordered have been added to your account. Your transaction ID / receipt number is 5bf868f9db1a9. EU England x1 $30.22 AUD EGSG S Processorppp pppptapleford Airfield x1 $13.72 AUD Total: $43.94 AUD The total price includes GST for Australian customers. © Orbx Simulation Systems 2018 ay I received from ORBX an email to advise Link to comment Share on other sites More sharing options...
John Venema Posted January 9, 2019 Share Posted January 9, 2019 You must always check to see if OrbxLIBS for XP has been updated. 1. Run FTX Central 2. Choose X-Plane 11 3. Select "Global Range" 4. Click on Orbx Libraries 5. Click on Verify Files This will force a scan and update, but normally there should be a red dot against Orbxlibs to indicate there is an update for it. Once you have updated Orbxlibs the error messages at EGSG should go away. Please reply back to let us know if that solved the issue ok? Link to comment Share on other sites More sharing options...
Stapleford_Mike Posted January 9, 2019 Author Share Posted January 9, 2019 Dear John Thank you for your prompt reply having followed your advice The Verify files option does not function. Please can you offer more help Thanks Regards Mike Link to comment Share on other sites More sharing options...
Stapleford_Mike Posted January 9, 2019 Author Share Posted January 9, 2019 Dear John I bit more info for you When I click on Global Range it opens a window showing a tick in a box and a statement You every product in the Global range. If I then try to update Orbx libs I get the invite in install product version 1.45. When I click install product I get error message saying I have no licence for this product Doc2.docxDoc2.docxDoc2.docxDoc3.docx Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 9, 2019 Share Posted January 9, 2019 Hello Mike, please go back to Orbx Direct, where you bought EGSG Stapleford. Log in to your account. Revisit the EGSG Stapleford page and read it all the way to the bottom. Click on ORBX libraries - X - Plane 11 and you will be taken to that product page. Click on Add to my account. Close the Orbx Direct webpage and instead, open FTX Central for X Plane 11. Update the libraries. Thanks. Link to comment Share on other sites More sharing options...
Stapleford_Mike Posted January 9, 2019 Author Share Posted January 9, 2019 Dear Nick This product was purchased direct from orbx yesterday Please check previous emails order no has been included. Regards Mike Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 9, 2019 Share Posted January 9, 2019 Yes, I am only asking you to go back to the product page where you bought it, read it all the way to the bottom, where you will see the requirement for and the link to the Orbx X Plane 11 libraries. Link to comment Share on other sites More sharing options...
Stapleford_Mike Posted January 10, 2019 Author Share Posted January 10, 2019 Dear Nick It took a while to sink in all is now working. Thank you so much. Regards Mike Link to comment Share on other sites More sharing options...
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