Archive82 Posted April 7, 2018 Share Posted April 7, 2018 I purchased the PNW scenery some time ago from the flight sim store, before I was even involved with Orbx, and before I thought I'd need a FS Store 'account'.Since then I have purchased a large amount of Orbx products. But (here's the important 'but') I now get no credit for being the righteous owner of Orbx PNW, since I could not migrate the PNW file from the FS Store, and so am not recognized as eligible for PNW updates. I don't know how to really 'certify' that I do own this scenery (Seattle my backyard) and that I am really eligible to get the upgrade. Maybe there is a way for the Administration folks to check my story. Dunno. Have no intention of making a fuss about this, but I sure would like to upgrade my PNW scenery as provided, if there is a way for you people to verify my honesty. Don C Pearson Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted April 7, 2018 Share Posted April 7, 2018 Hi Don I reset you account status so you can do another transfer from the FSStore again, maybe it was under a different email sign in? Other than that, you could use the "create a ticket" option from the below support page. https://orbxdirect.com/support Cheers Doug Link to comment Share on other sites More sharing options...
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