Ken Posted May 7, 2017 Share Posted May 7, 2017 Hi all, After making a purchase today, I did not receive any Tax Invoice showing the product price and GST amount as required by Australian Law. When will these be forthcoming? I only received an Order Complete related to transaction ID. The receipt is not in my account on the Orbx site either. Could someone please explain how I get the necessary receipt. Thanks Link to comment Share on other sites More sharing options...
John Venema Posted May 7, 2017 Share Posted May 7, 2017 All products sold to Australian customers are GST inclusive. We are not obliged to send a tax invoice, but if you require one then please raise a support ticket and one can be emailed to you within 28 days as per tax office rules. Please note that if you are a business and GST registered and wishing to claim the GST input credit you should purchase a commercial license not a personal use one. Our EULA clearly states our products are for personal non-business use only. Link to comment Share on other sites More sharing options...
Ken Posted May 8, 2017 Author Share Posted May 8, 2017 Where is the EULA? When installing via FTX Central there is no offer to accept or reject or even to read this document? Link to comment Share on other sites More sharing options...
Ken Posted May 8, 2017 Author Share Posted May 8, 2017 OK, I found your EULA somewhere, not very prominent.....but I am still quite disappointed that you do not automatically provide a receipt as every other merchant I have ever made any purchase from anywhere in the world. I don't understand how you can interpret Australian consumer laws any differently than any other retailer. Yes I am a retail customer. Thanks. Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 8, 2017 Share Posted May 8, 2017 The EULA is at the bottom of every page of the Orbx Direct website. Since I am not from Australia, would you explain why you need the detailed receipt and what you intend to do with it? We have Value Added Tax receipts here, is this a similar thing? However, to the retail customer, they are of little value, as no VAT refund is available to us. Thanks. Link to comment Share on other sites More sharing options...
Ken Posted May 8, 2017 Author Share Posted May 8, 2017 22 hours ago, John Venema said: All products sold to Australian customers are GST inclusive. We are not obliged to send a tax invoice, but if you require one then please raise a support ticket and one can be emailed to you within 28 days as per tax office rules. John is sort of correct; For purchases under AU$75 a tax invoice is not compulsory. If I request an invoice then a compliant one must be provided within 7 days (not 28). Nick, I was wondering why a detailed email receipt is not given automatically, like everyone else in the world! How do I "raise a support ticket"? Ken Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 8, 2017 Share Posted May 8, 2017 Hello, Thanks for the answer but I don't know why a tax receipt is not issued automatically. I would suspect that it is because the tax rules vary so much all over the world. You can raise a ticket here Link to comment Share on other sites More sharing options...
Ken Posted May 8, 2017 Author Share Posted May 8, 2017 Hi Nick, Roger that... I've never had to beg for a receipt before. I guess the transaction ID is all Orbx needs. But what's wrong with having a receipt? I have a very good collection of them. Why do I feel like I'm being thought of as some kind of criminal just for asking? I give up! Thanks for your help anyway. Over and out, 73's, clear skies etc. Link to comment Share on other sites More sharing options...
Ken Posted May 9, 2017 Author Share Posted May 9, 2017 So, I raised a "ticket" Kjpercival May 8, 10:41 PM AEST Please send me a detailed invoice/receipt for transaction ID is #############. YWOL Wollongong Airport x1 $17.46 AUD and received the following reply Richard Lincoln (Orbx Simulation Systems) May 9, 7:27 AM AEST Hi, Please go to Orbx Direct, click on Account, find YWOL and that is the receipt/invoice we provide Sir. Thanks Richard Link to comment Share on other sites More sharing options...
Ken Posted May 9, 2017 Author Share Posted May 9, 2017 Could anyone please tell me if Orbx is an Australian company? The following seems to indicate that it is. And therefore my request for a tax invoice should (MUST) be honoured within 7 days. Orbx Simulation Systems Pty Ltd Status: Registered Australian Company Number: 120838244 Australian Business Number: 59120838244 Registration date: 2006/07/20 Type: Australian proprietary company Class: Limited by Shares Subclass: Proprietary other Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 9, 2017 Share Posted May 9, 2017 Thanks Ken, Nothing can be done at the forums,I hope you have also sent a ticket with the same message. You never did say why this is such a problem for you or why you need this receipt? Are you a tax inspector? Link to comment Share on other sites More sharing options...
Richard Lincoln Posted May 9, 2017 Share Posted May 9, 2017 Hi, I have emailed the Administrator as to the Ticket you opened. Thank You for making contact. Link to comment Share on other sites More sharing options...
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