johnwillimas Posted November 2, 2016 Share Posted November 2, 2016 I tried to download FTX-Central 3 but am then asked to log in. If I try to get the site to send a new password nothing comes through to my email. I can get in to the forum's here but otherwise I seem to be stuck... Orbx - FTX: EU England : FSS0193262 Link to comment Share on other sites More sharing options...
hanss Posted November 2, 2016 Share Posted November 2, 2016 That is exactly my experience. I filed a ticket now with FTX support to give me some help. Regards Hans Link to comment Share on other sites More sharing options...
jmorvay1971 Posted November 2, 2016 Share Posted November 2, 2016 Dumb question: Did you folks check your spam/junk folders in your email? Link to comment Share on other sites More sharing options...
johnwillimas Posted November 3, 2016 Author Share Posted November 3, 2016 Not a dumb question but there's nothing in there... Link to comment Share on other sites More sharing options...
pete_auau Posted November 3, 2016 Share Posted November 3, 2016 stupid question you know you have to register for the new site, its a different password etc than the forum Link to comment Share on other sites More sharing options...
dominique Posted November 3, 2016 Share Posted November 3, 2016 An idiotic reminder then. You now have three OrbX thingies : - a Forum, nothing changes for you. - a User Interface to manage your stuff in your computer, that's FTX Central. You know it and hopefully love it Download and install v3 to replace the version 2. Nothing really changes except its better. You don't do the license transfer here. - a Shop to buy new stuff, and that's OrbXDirect. As any shop, you need to create an account with an email and a password. You had one with FSS, you need another one now. The name/password you have for the forum don't work. You do the license transfer here.When your OD account is created, you log your FTX C3 into it to buy. Now, it happens that when you create the OD shop account, you don't get the validation email from OrbX. The snag happened to me and to other people. We checked the spam bin. Nada. You have then to post a support ticket at Orbx and within hours Ben will activate it. Link to comment Share on other sites More sharing options...
jmorvay1971 Posted November 3, 2016 Share Posted November 3, 2016 Just trying to help, sorry I asked. Sometimes, confirmation emails can end up there inadvertently, that's why I brought it up. Link to comment Share on other sites More sharing options...
hanss Posted November 3, 2016 Share Posted November 3, 2016 Thanks Dominique for the explanation. It wasn't such a stupid question after all. Regards Hans Link to comment Share on other sites More sharing options...
hanss Posted November 3, 2016 Share Posted November 3, 2016 My account has now been activated by support. Thank you Regards Hans Link to comment Share on other sites More sharing options...
hanss Posted November 3, 2016 Share Posted November 3, 2016 All, I have my account activated, but when I try to update the products I have installed, I get the message: "you do not have access to this build". What went wrong, could somebody help me here Hans Link to comment Share on other sites More sharing options...
dominique Posted November 3, 2016 Share Posted November 3, 2016 2 minutes ago, hanss said: All, I have my account activated, but when I try to update the products I have installed, I get the message: "you do not have access to this build". What went wrong, could somebody help me here Hans Did you transfer your licenses from FSS to OD ? If you did, did you log FTXC into your account ? Link to comment Share on other sites More sharing options...
hanss Posted November 3, 2016 Share Posted November 3, 2016 I tried so far in vain. I'll try again and report back. Thank you Dominique. Hans Link to comment Share on other sites More sharing options...
dominique Posted November 3, 2016 Share Posted November 3, 2016 37 minutes ago, hanss said: I tried so far in vain. I'll try again and report back. Thank you Dominique. Hans what did you try in vain, Hans ? The license transfer ? EDIT BTW is it a payware or a freeware that generates the message because freeware have to be manually added to the account. Link to comment Share on other sites More sharing options...
hanss Posted November 3, 2016 Share Posted November 3, 2016 Hi Dominique, I tried to install and open FTX Central v3. I got it open with my account mentioned. I then tried to transfer my FSS account which did not work. An email was going to be sent to verify my account. I just received the mail and confirmed my FSS account. I will now open FTX Central again and see whether I have my account updated. I'll be back. Hans Link to comment Share on other sites More sharing options...
hanss Posted November 3, 2016 Share Posted November 3, 2016 I can get the upgrades now!! It works then. Thanks for your help Dominique Hans Link to comment Share on other sites More sharing options...
dominique Posted November 3, 2016 Share Posted November 3, 2016 1 minute ago, hanss said: I can get the upgrades now!! It works then. Thanks for your help Dominique Hans Good ! Link to comment Share on other sites More sharing options...
John Haley Posted November 12, 2016 Share Posted November 12, 2016 Same problem here, no validation e-mail since mid afternoon. Admittedly, I set up an account with a different e-mail, but it appears that I still need access to the original e-mail to transfer purchases from FSS. Ideally, I would like to have that original validation associated to my original e-mail account here. JH Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 12, 2016 Share Posted November 12, 2016 I have activated your account for you. Link to comment Share on other sites More sharing options...
John Haley Posted November 12, 2016 Share Posted November 12, 2016 Thanks Nick, appreciate the help. I'm in! So far, no validation on the FSS side though. Don't know if that has to pass an approval at their end or if it should be fairly seamless in terms of the request and then receiving an email. JH Link to comment Share on other sites More sharing options...
John Haley Posted November 12, 2016 Share Posted November 12, 2016 Read the other post about transferring the FSS purchases. Good to go! Thanks JH Link to comment Share on other sites More sharing options...
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