airvice Posted October 11, 2016 Share Posted October 11, 2016 this is for the orbx team after having seeminly endless problems trying to fix texture morphing in au ive dowloaded the installer again from the fs store and discovered one of the parts in the zip is corrupt so cannot instal it. is there anyway i can have download link for just the part thats corrupted in order to save me haing to re download 4.44 gig of data again which is not a user friendly solution additionally the installer is asking me to insert disk 2 bizzarly despite it being a downloaded installation the file name is ORBXFTXAU4003.4 thanks Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 11, 2016 Share Posted October 11, 2016 The installer cannot read compressed files, so if you have not unzipped the download into another folder before beginning the installation, it will generate that message. Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 unfortunately it was during that process of trying to extract the files that i kept getting the error message on that one particular file, saying it could not copy the file. i tried a number of times with always the same result so could only assume that particular file is corrupt Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 "an unexpected error is keeping you from copying the file..............." error code 0x80004005 unspecified error Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 so in short im unable to copy/ extract that file in to another folder along with all the others that have copied ok from where i can install au, so im stuck without that particular file and i dont want to have to download the whole zip again its taken 24 hours last time. so would appreciate a link to download that file on its own so i can place it with the other extracted files . is this something you can help me with pls? tks Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 11, 2016 Share Posted October 11, 2016 What is the reported size of that file please? Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 512000 kb for the first 9 number 10 37,506 and the problem file is also showing 512000 kb that was the first thing i checked in the zip Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 all this is because im trying to fix the texture migration problems im having. i tried to just instal the au update hoping that would work. i assummed that the update would have exactly the same files inside as the latest installers if downloaded again from fs store? is that the case, because if so then surely there shouldnt be any need to re download the installer like this ? Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 11, 2016 Share Posted October 11, 2016 I don't follow your reasoning. Do you want the apparently defective part of the installer or not? Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 yes i do however i was hoping that the update would have resulted in the same thing already so i was just asking that question to try to understand. My logic in asking that is this, if you provide me with a replacement file replacement for the corrupted one and then im able to run the installer sucessfully my question is will i still potentially still see the same texture issues ? and the reason im wondering that is because im assuming that the au sp4 update patch i already installed will be exactly the same as installing a whole new latest install from fs store . therefore in theory if thats true then ive already got a fully updated au installed and it hasnt solved the problem with textures................... hence my question but yes i want the defective part of course...... ultimately i just want a solution thats really all i care about thanks Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 11, 2016 Share Posted October 11, 2016 The file is temporarily at this link. Let me know when you have it please. Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 ok thanks im downloading it now , telling me about 2.5 hurs to comlplete. in the meantime i would appreciate if you could help answer my question above so that i understand orbx update logic vs dowloading fresh complete installers in terms of content and version because im still confused ( i dont really understand why i would need to have downloaded the whole thing again rather than just running the update patch, in my mind the result should be the same in which case why are we advised to re download the full file , and if not then why not ?) thaks Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 11, 2016 Share Posted October 11, 2016 We advise customers to return to their FSS account pages because that is where the full product versions are to be found. An update cannot contain the same files, unless it is being used to apply an existing update again. Even then it will only update the files that are included in that update, so if there is a fault, it will not necessarily be corrected by applying an update. Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 thanks i figured this which i why i re installed my origional ausp4 and then applied the patch. My origional version was working fine before the migration . i hoped that the patch would contain any replacement files required to address migration issues seeing that it was only after the migration that the origional started to not work correctly. and if the new installers from fs store do contain other new files that deal with migration issues then surely those changes should simply be included in the patch download too rather than customers needing to re download the whole lot again because i cant imagine those changes run in to gigs of data. in other words my logic says that what ever is broken in the origional should be included and fixed in the patch and the exact same new files included the patch then also be incorporated in to latest full downloads via the store so that the final resulting content is identical which ever route the customer chooses ...patch or full download anway lets hope this works, i will report back either way thanks Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 11, 2016 Share Posted October 11, 2016 I see what you mean now. I must confess that I don't know what the migration process actually does,beyond moving vast numbers of files. I too have seen unwanted effects following the migration and to be honest, I don't know why. Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 thanks for your fast help here today. ive edited my last post above to make my point a little clearer tks Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 I dont mean to be impolite here but reading your last comment here, whilst i certainly appreciate your honesty, doesnt fill a customer with confidence if thats the reality "I must confess that I don't know what the migration process actually does,beyond moving vast numbers of files. I too have seen unwanted effects following the migration and to be honest, I don't know why." because if an orbx member of staff doesnt understand this migration process and is still seeing unwanted effects in his own set up then how can customers be expected to understand or have confidence of orbx fixing their issues?. I would hope that orbx would at least help one of their own staff fix his orbx issues and help him understand why they are still present too. sorry to have to say this , i certainly do appreciate your help today but i feel that something is amiss here and should probly be taken care of by orbx for yours and all its customers benefit. tks Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 11, 2016 Share Posted October 11, 2016 You should understand that I am a forum moderator and not a developer. I can only provide help up to the limit of my knowledge and I try to help within that. That's why you are presently downloading the file you requested. There is a whole team behind all of the recent changes but they do not often appear here, being very busy behind the scenes. I have not asked for help from them for that very reason and because the apparent anomalies that I do see do not cause me a great deal of concern. I think you would have a legitimate cause to be concerned if I offered you uninformed and possibly incorrect advice. Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 thanks Nick i do realise your a formum moderator not a dev and i appreciate your point above , and im not suggesting you have offered me uninformed advice at all. you have been pretty helpful so far infact. I do think though that the lack of presence of the devs who have full understanding in the forum is not ideal for customers who have been battling with these issues for some time. I appreciate they are busy ,ive been a developer too myself in the past , we all are busy though including the paying customers who are also spending alot of time trying to figure out how to solve such issues themselves , thanks Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 11, 2016 Share Posted October 11, 2016 Indeed, you make a fair point. I am also a paying customer for many products and understand your point of view entirely. Please do let me know when you have the file and if it does not solve the problem with Australia, please do not hesitate to return to this topic. I do have some knowledge of the products and also access to expert advice if I ask for it. Link to comment Share on other sites More sharing options...
airvice Posted October 11, 2016 Author Share Posted October 11, 2016 thanks Nick Link to comment Share on other sites More sharing options...
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