jmv Posted October 20, 2015 Share Posted October 20, 2015 Dear Sir, a few days ago I purchased FTX Base + LC Europe + HD Trees (via the Flight Sim Store). I am a p3d v3 user, hence I went for those products which showed the "p3d v3 compatible" badge.) Thing is, Base and LC Europe work flawlessly (FTX Central 2 also got succesfully installed, "global" group applied, etc.). But, until now, I've not been able to install TreesHD. Please see my attached screenshot for further details; first and foremost, the installer won't show a "p3d v3" option, only FSX, v1 and v2 ones. Second, regardless of the install option you choose, an error pop-up will show, and then no further progress is possible. Any help would be greatly appreciated. thanks for your time and consideration, J. Varet pd: order# FSS0417826 Link to comment Share on other sites More sharing options...
Dave_YVR Posted October 20, 2015 Share Posted October 20, 2015 Be sure to extract the package from the zip file after you complete the download and then run the installer. Link to comment Share on other sites More sharing options...
Voyager Posted October 20, 2015 Share Posted October 20, 2015 Hi J. Varet, Make sure when you downloaded Trees HD the date was October 12, 2015 or later. If it was before, again download the package and install. Cheers, Voyager Link to comment Share on other sites More sharing options...
jmv Posted October 20, 2015 Author Share Posted October 20, 2015 Thanks for your answers, gentlemen Dave: I already tried that one... I must admit, it was tempting just to run the installer from within the compressed downloaded file, since, well... it was a single .exe and an unimportant .txt file... and I did so (ehem)... and it failed... so, following that, I decided to stop being a smartass, and extract the whole thing to its own directory... ran it... and it failed again, with the exact error message which you can see on the screenshot... so no luck there. Voyager: purchase was on 17/10 (though FSS will insist on telling me that it was on 18/10... oh, whatever). Somehow (I don't know how), it seems I've downloaded an old installer version, even when I did it on 18/10 .... not sure what's going on here, truth to be told. According to the filename, FTX HD Trees version is 1.00, if this is of any help. thanks again, Link to comment Share on other sites More sharing options...
jmv Posted October 21, 2015 Author Share Posted October 21, 2015 Update: tried to download again treesHD, but it won't work, either. The file is exactly the same as always (treesHD, version 1.00). Just going out on a limb right now, but ... it seems as if FSS' link could still be pointing to the old, non-p3dv3 installer ? It just doesn't make sense that the install menu won't show a p3dv3 option, only FSX, p3d v1, and p3dv2. As of now, I am still unable to use my purchased copy of HD Trees with p3d v3. Any help would be greatly appreciated. thanks, Jose, Link to comment Share on other sites More sharing options...
markmasterson Posted October 21, 2015 Share Posted October 21, 2015 I also downloaded today from my account in FSS name thing has triple installer but no P3D 3.0... Link to comment Share on other sites More sharing options...
Guest Posted October 21, 2015 Share Posted October 21, 2015 OK, I confirm the package is wrong. ORBX Team is informed. Stay tunned Link to comment Share on other sites More sharing options...
Guest Posted October 21, 2015 Share Posted October 21, 2015 Dear Sir, a few days ago I purchased FTX Base + LC Europe + HD Trees (via the Flight Sim Store). I am a p3d v3 user, hence I went for those products which showed the "p3d v3 compatible" badge.) Thing is, Base and LC Europe work flawlessly (FTX Central 2 also got succesfully installed, "global" group applied, etc.). But, until now, I've not been able to install TreesHD. Please see my attached screenshot for further details; first and foremost, the installer won't show a "p3d v3" option, only FSX, v1 and v2 ones. Second, regardless of the install option you choose, an error pop-up will show, and then no further progress is possible. Any help would be greatly appreciated. thanks for your time and consideration, J. Varet pd: order# FSS0417826 Hi, The situation is clear now. Please make a try and let me know Link to comment Share on other sites More sharing options...
jmv Posted October 22, 2015 Author Share Posted October 22, 2015 Hi, The situation is clear now. Please make a try and let me know On my way... I will give it a shot tonight, and I'll let you know how it goes. thanks a lot ! Jose, Link to comment Share on other sites More sharing options...
jmv Posted October 23, 2015 Author Share Posted October 23, 2015 Just a quick post to confirm: everything is OK now with the new installer, HDTrees installed correctly under p3d v3, and now I've got some nice trees on my 4K display xD thanks a lot for a great customer support, Jose, Link to comment Share on other sites More sharing options...
PatrickM Posted October 26, 2015 Share Posted October 26, 2015 Can somebody tell me the timestamp of latest TreesHD exe? Link to comment Share on other sites More sharing options...
Rob Abernathy Posted October 27, 2015 Share Posted October 27, 2015 Can somebody tell me the timestamp of latest TreesHD exe? Mine shows 10/0912015 4:56 PM 60,779 kb Link to comment Share on other sites More sharing options...
PatrickM Posted October 27, 2015 Share Posted October 27, 2015 Mine shows 10/0912015 4:56 PM 60,779 kb Thanks mine is showing: ‎Created: Monday, ‎October ‎12, ‎2015, â€â€Ž7:39:20 PM and 63,303,001 bytes Link to comment Share on other sites More sharing options...
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