Dibidut Posted May 7, 2015 Share Posted May 7, 2015 Excuse me Adrian, but i can't contact You via email : support@flightsimstore.com, Trust me i have tryed. I purchased OrbX 5 items Transaction Receipt: Approved 02 May 2015 22:07:17 AEST . but havnt recived the Cigars yet...so to speak. = No download links and Keys. Hope You are well. Please contact me....cant wait for Norway mutch longer. Thanks in advance Henrik Link to comment Share on other sites More sharing options...
Bruce Hamilton Posted May 7, 2015 Share Posted May 7, 2015 You might have better luck opening a support ticket instead of email. Link to comment Share on other sites More sharing options...
PandaBare Posted May 7, 2015 Share Posted May 7, 2015 You might have better luck opening a support ticket instead of email. No. In my case it did not. Henrik, good luck. Link to comment Share on other sites More sharing options...
dominique Posted May 8, 2015 Share Posted May 8, 2015 Hey Henrik It may be that you didn't hit that yellow button strong enough after the e-commerce company has accepted your dough, to finalize the transaction ! Have you checked into 1/ your spam bin and 2/ your account at FSS to see if the products were not there ? Good luck anyway. Link to comment Share on other sites More sharing options...
John Venema Posted May 8, 2015 Share Posted May 8, 2015 I have brought this to Adrian's attention, my apologies for the lack of response. Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted May 8, 2015 Share Posted May 8, 2015 Excuse me Adrian, but i can't contact You via email : support@flightsimstore.com, Trust me i have tryed. I purchased OrbX 5 items Transaction Receipt: Approved 02 May 2015 22:07:17 AEST . but havnt recived the Cigars yet...so to speak. = No download links and Keys. Hope You are well. Please contact me....cant wait for Norway mutch longer. Thanks in advance Henrik No. In my case it did not. Henrik, good luck. Can you two gents please provide me with your case numbers please. I'll check out what's going on and see if I can get my sales support staff to get moving on a response. Link to comment Share on other sites More sharing options...
PandaBare Posted May 8, 2015 Share Posted May 8, 2015 Can you two gents please provide me with your case numbers please. I'll check out what's going on and see if I can get my sales support staff to get moving on a response. Case #: 25659. Andres Bottino eventually resolved the problem after manually entering the order. I also sent emails directly to you (email address in your profile) which went unanswered. Jerry Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted May 8, 2015 Share Posted May 8, 2015 Oh okay. I think the email address on my profile may no longer be in use. I'll have to check that. I am glad Andres got you sorted out in the end. Link to comment Share on other sites More sharing options...
Dibidut Posted May 8, 2015 Author Share Posted May 8, 2015 Hey Adrian:) I have 2 case No.: #28179 and #28379. I also have a transactions number if You will have it ? Thanks in advance. Henrik Link to comment Share on other sites More sharing options...
Dibidut Posted May 10, 2015 Author Share Posted May 10, 2015 Henrik If this was my first purchase i would go into panic, (proberly like this man: http://www.orbxsystems.com/forum/topic/97292-the-point-of-a-sale/), but over the years i have been treated very well, and i have never been treated bad or ignored before. I will waite to thursday, before that happens Btw good luck to You Jay...and others. Link to comment Share on other sites More sharing options...
Dibidut Posted May 11, 2015 Author Share Posted May 11, 2015 Thank You Adrian...case closed. All is fine and Dandy now. Btw the http://www.orbxsystems.com/forum/topic/97292-the-point-of-a-sale/),havenothing to do with this thread. Thanks again Adrian. Best regards Henrik Link to comment Share on other sites More sharing options...
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