juansesito82 Posted May 4, 2015 Share Posted May 4, 2015 Good day, just bought last night YMML scenery but when run the auto installer it says is not working properly, or apparently I need something else before to run the scenery. I don't have the taxiways and also by mistake on scenery library there is one new area called canberra citi scape, making error when I run the fsx. really appreciate any staff to guide me on the correct step to run it. Cheers. Seb. Order #FSS0376916 Link to comment Share on other sites More sharing options...
bcrawley57 Posted May 4, 2015 Share Posted May 4, 2015 Have you got the Australia SP4 region installed? That is a pre-requisite of Melbourne Airport. Link to comment Share on other sites More sharing options...
John Dow Posted May 4, 2015 Share Posted May 4, 2015 HI Seb Please check your order number for support for this product. Regards John Link to comment Share on other sites More sharing options...
juansesito82 Posted May 4, 2015 Author Share Posted May 4, 2015 do you know Jhon how to get support? this is my Order #FSS0376916 thanks. Link to comment Share on other sites More sharing options...
John Dow Posted May 4, 2015 Share Posted May 4, 2015 That number is not valid according to my screen. Link to comment Share on other sites More sharing options...
juansesito82 Posted May 4, 2015 Author Share Posted May 4, 2015 can I send to you copy of the email that I received from The Flight sim store? that is the number they gave me. Link to comment Share on other sites More sharing options...
John Dow Posted May 4, 2015 Share Posted May 4, 2015 Perhaps your user details here are different to the FSS ones? The screen requires an identity match\ Link to comment Share on other sites More sharing options...
juansesito82 Posted May 4, 2015 Author Share Posted May 4, 2015 so who can help me then? Link to comment Share on other sites More sharing options...
John Dow Posted May 4, 2015 Share Posted May 4, 2015 I don't know. Perhaps one of the other support people can check your details... at the moment there's no indication that the order number is valid so sorry I cannot go further Link to comment Share on other sites More sharing options...
juansesito82 Posted May 4, 2015 Author Share Posted May 4, 2015 thanks Jhon, let me just contact them and I will let you know Link to comment Share on other sites More sharing options...
juansesito82 Posted May 8, 2015 Author Share Posted May 8, 2015 do you know jhon apart of the flight sim store in wich one could I get the YMML orbx scenery. is been 3 days and I haven't received any solution, also I will make the refound throught paypal. thanks. Link to comment Share on other sites More sharing options...
juansesito82 Posted May 8, 2015 Author Share Posted May 8, 2015 Dear Juan Toro, This email provides registration details for the Orbx Simulation Systems products you recently purchased at The FlightSim Store. Please keep this email in a safe place. We also recommend printing this email for future reference. Order Number: FSS0376916 Order Date: 2015-05-03 [ORB-016] Orbx - FTX: AU YMML Melbourne International v2 If you require assistance with The FlightSim Store wrapper please go to our website at: http://www.flightsimstore.com/and click the link for Sales Support. Technical support for Orbx products can be obtained at: http://www.orbxsystems.com Kind Regards, The FlightSim Store Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted May 8, 2015 Share Posted May 8, 2015 Hi John, I've updated the forum username against his account at FSS. If you run the validator again it should show that he is a valid YMML v2 customer. Link to comment Share on other sites More sharing options...
juansesito82 Posted May 8, 2015 Author Share Posted May 8, 2015 thanks so much Adrian for that, I will be waiting for ORBX staff. cheers. Seb. Link to comment Share on other sites More sharing options...
John Dow Posted May 8, 2015 Share Posted May 8, 2015 Canberra Cityscape is not in the YMML download at all. It must have come from somewhere. Do you have FTX Central on your desktop? If yes, then you can get a list of installed sceneries via one of the menus. Please provide a screenshot of the installed products, and of any error message that you get when you are installing or trying to run the scenery. Also, YMML is designed to work with the AU scenery, a separate purchase from ORBX. Not 100% necessary but excellent value for mony as you get an entire continent and access to the OZx freeware airfields etc. Link to comment Share on other sites More sharing options...
juansesito82 Posted May 8, 2015 Author Share Posted May 8, 2015 That is what I got sr. An a scenery without taxiways. file:///C:/Users/juanse/Downloads/fotos/IMG_0465.JPG Link to comment Share on other sites More sharing options...
John Dow Posted May 8, 2015 Share Posted May 8, 2015 I can't access that image, you'll need to upload it somewhere and link to it: http://www.orbxsystems.com/forum/topic/45944-how-to-post-a-screenshot-on-the-orbx-forums/ Link to comment Share on other sites More sharing options...
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