Woodrow Posted December 17, 2014 Share Posted December 17, 2014 Hi everyone, Could someone tell me how I open a support ticket. I've got a post going on regarding missing Autogen buildings and I think support staff should help me. However on the web site it states listing in posts to get help which I have done. Will support staff contact me through my posts or can somebody recommend a way forward. Merry Xmas to all. Mark Link to comment Share on other sites More sharing options...
Wolter van der Spoel Posted December 17, 2014 Share Posted December 17, 2014 I'm not sure what your post is about, normal response time is within 24 hrs, we are spread all over the globe and still have a real life job to do as well, by the looks of it your other posts already have been answered, Link to comment Share on other sites More sharing options...
olli4740 Posted December 17, 2014 Share Posted December 17, 2014 Yep, both topics answered and disabling conflicting photoscenery is solid advice. If that does not resolve your issue pls. report back in that very thread. Link to comment Share on other sites More sharing options...
Woodrow Posted December 17, 2014 Author Share Posted December 17, 2014 Reported back and not a fix. Trying not to be a bother. Link to comment Share on other sites More sharing options...
Jethro VH-JET Posted December 17, 2014 Share Posted December 17, 2014 Hello Mark and welcome to the Orbx Forum, Its no bother its just the system we use here your on the right path. Orbx does not use a Ticket support system. Simply by registering and creating a Support Topic in the Payware support forum you can receive support for your purchased products ( on provision of a product order number in your forum signature ) So, you are in the right place for support and I see that you have already added your order numbers. Your support topic will be answered and resolved where possible, please be patient as many of the support staff perform multiple roles, including having life responsibilities outside these forums. It might be useful as a newby learning the ropes, to have a read of the last few pages in your Product PDF documents, try page 24 of the ( FTX Global user guide ) as example, there is some useful info about Orbx Product Support and raising a support issue for the Orbx teams assistance, along with possible timeframes to wait for a reply. Go to your ORBX\User Documents folder or FTXCentral PDF icons to read this invaluable info. Link to comment Share on other sites More sharing options...
Wolter van der Spoel Posted December 17, 2014 Share Posted December 17, 2014 just double checked his numbers are correct, so no issues there, just wondering where you get your info Jack ? Anyways, back to topic a few things to think about Do you have all updates and patches in place for your installed FTX tiltles ? if not get 'm here => https://fullterrain.com/support make sure you have Admin rights, make sure the User Account Control is disabled always install by right-click and select "Run as Administrator" make sure that any Anti Virus scanner is disabled for continuous scanning the fsX main folder make sure the AV scanner is disabled when installing FTX Titles best is to have the main fsX folder on a separate drive and not on the C drive as that get's pretty cluttered over time keep a tight ship, meaning, files not used in fsX should not be there, be aware of WHAT you install and keep notes for yourself, this in case of malfunction you can trace back what you did and when in case of save a copy/image of your fsX folder to a external drive, saves a lot of agony in case of system crash Link to comment Share on other sites More sharing options...
Tim Harris Posted December 18, 2014 Share Posted December 18, 2014 One topic is enough, see http://www.orbxsystems.com/forum/topic/89319-not-many-buildings-ftx-eng-wls/ Link to comment Share on other sites More sharing options...
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