ThrottleUp Posted August 20, 2010 Share Posted August 20, 2010 Hallo friends I just bought Pacific Northwest scenery . However during the purchase the connection to the Flight Sim Store was very slow. All pages loaded normally during the purchase process...except the very last screen after the confirmation screen. It just stayed stuck there. I hit refresh and the page still didnt load up. So I closed the browser and re-logged into my FSSS account and saw that the transaction had gone through. But then I got two conformation emails for Pacific Northwest with different order numbers. My card has been charged twice, probably due to the refresh :'( I have opened a ticket but thought I would ask the support forum for help. Thank you and lookin forward to buzzing around PNW! Link to comment Share on other sites More sharing options...
Wolter van der Spoel Posted August 20, 2010 Share Posted August 20, 2010 I'm sure that Adrian will respond asap to your support ticket Link to comment Share on other sites More sharing options...
Jay Kae Posted August 20, 2010 Share Posted August 20, 2010 Throttle, I have looked in our ticket system and I cannot find your ticket for one reason or another ? Link to comment Share on other sites More sharing options...
ThrottleUp Posted August 20, 2010 Author Share Posted August 20, 2010 Hello Jay Kae, I sent you a PM! Thank you Link to comment Share on other sites More sharing options...
Jay Kae Posted August 21, 2010 Share Posted August 21, 2010 No problem Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted August 21, 2010 Share Posted August 21, 2010 Hi ThrottleUp, We've located your ticket and I have processed a refund for the duplicate transaction as per my reply. Link to comment Share on other sites More sharing options...
Jay Kae Posted August 21, 2010 Share Posted August 21, 2010 I actually got a little ahead of myself and had already forwarded that ticket for Adrian to process for you, once that is done I cannot access it anymore so I beat you to the punch lol Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted August 21, 2010 Share Posted August 21, 2010 You're just too efficient Jay Link to comment Share on other sites More sharing options...
ThrottleUp Posted August 21, 2010 Author Share Posted August 21, 2010 Adrian & Jay - thank you both very much for your prompt and very helpful responses. This is why I will keep buying stuff from you guys. It makes all the difference IM OFF TO FLY IN PNW Link to comment Share on other sites More sharing options...
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