resolved ENCN (6 FILES FAILED TO EXTRACT ERROR)

[matt9529]

Hi team,

 

Just purchased ENCN via Orbx Central.

 

Was in the middle of downloading it and had a power cut, restarted Orbx Central and suddenly started getting corrupt error messages.

 

Now I've tried to complete the installation for ENCN, uninstalling then reinstalling and many other ways and even after Verifying Files I keep getting a message saying it failed to extract 6 files but no way to tell me how to fix this!

 

I've attached my log in the hope you can shed some light and point me in the right direction.

 

Many thanks in advance,

Matthew

central.log

[Doug Sawatzky]

Hi

 

Please go to settings\downloader and clear the temp location.

Then go to the location you designated for backups and delete the products folder.

Then go to settings\help and run the sync simulator function.

Then try reinstalling.

[matt9529]

36 minutes ago, Doug Sawatzky said:

Hi

 

Please go to settings\downloader and clear the temp location.

Then go to the location you designated for backups and delete the products folder.

Then go to settings\help and run the sync simulator function.

Then try reinstalling.

 

Hi Doug,

 

Thanks ever so much for the really swift reply.

 

Seems to have fixed it, much appreciated!

 

All the best,

Matthew

[Doug Sawatzky]

Good to hear Matthew, thanks!