useful tip Microsoft Flight Simulator please try this first before asking for product support

[Nick Cooper]

Hello,

before reporting a problem with an Orbx Central purchase for Microsoft Flight Simulator,

please do this first, in order to rule out other common causes of problems.

 

Microsoft Store Edition

1. In the game, delete any rolling cache.

 

2. Delete the simulator .dat files

(AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\SceneryIndexes\*.dat)

 

If the problem persists, take this extra step.

3. Do not add anything other than the problem product(s) to the Community folder before running MSFS again.

 

Steam Edition

1. In the game, delete any rolling cache.

 

2. Delete the simulator .dat files

(AppData\Roaming\Microsoft Flight Simulator\SceneryIndexes\*.dat) 

 

If the problem persists, take this extra step.

3. Do not add anything other than the problem product(s) to the Community folder before running MSFS again.

Note: the quickest way to do this is to rename your Community folder to CommunityX.
Create a new Community folder in the same location and move only the one product into it.