bloggo Posted December 29, 2020 Share Posted December 29, 2020 Can anyone advise why the Sam jetways, 5 & 9 are not connecting? The aircraft is in position with engines off and the Sam symbol is in the top left corner denoting the jetway is available. I have tried positions either side of 5 & 9 without success. Any help would be appreciated, thanks. Link to comment Share on other sites More sharing options...
Jon Clarke Posted December 29, 2020 Share Posted December 29, 2020 Please post a pic so I can see what is occurring. Include the SAM symbol. Also have you tried SAM jetways to operate Manually rather than Automatically? Link to comment Share on other sites More sharing options...
bloggo Posted December 29, 2020 Author Share Posted December 29, 2020 Hello Jon, yes I have tried manual and auto with the same results. One thing I noticed in manual is that when I click to open the door the wing door opens as photo! I do not have problems with other airports. Thanks Bill. Link to comment Share on other sites More sharing options...
Jon Clarke Posted December 30, 2020 Share Posted December 30, 2020 I have tested and confirm that at least jetway 9 is working fine. The problem you are having relates to where you have parked. You are too far in towards the Terminal. Follow this process: Make a very slow entry towards the terminal following the yellow guide lines. Open SAM from the top taskbar and got to Airport Operations Assuming you have already set at Manual, as you proceed along the yellow guide line, the jetway availability will light up Blue on the SAM Airport Operations box. See the pics below to note the stop point of the 737 and how the SAM Airport Operations jetway light has turned blue. I the clicked on the blue, and chose Connections and the jetway moved into position. I didn't try ramp 5 but you need to test that as well. I am sure it will be the same. Ramp 9 Link to comment Share on other sites More sharing options...
bloggo Posted December 30, 2020 Author Share Posted December 30, 2020 Thanks Jon I will try this. I assume that after I have set it up it will always be in this position. The photo I posted was the position of the aircraft set by X Plane at the start, so will this always be incorrect positioning or can this be adjusted. Link to comment Share on other sites More sharing options...
Jon Clarke Posted December 30, 2020 Share Posted December 30, 2020 I need to ask the Dev if the default positioning of the plane when you start at the Ramp 5 or 9 is something that the dev can change or whether it is XP. I tested by entering the Ramp from the runway and not from starting cold at the Ramp. Link to comment Share on other sites More sharing options...
bloggo Posted December 30, 2020 Author Share Posted December 30, 2020 OK, thanks. Link to comment Share on other sites More sharing options...
bloggo Posted December 30, 2020 Author Share Posted December 30, 2020 Hello Jon, that worked in as much as the jetway now moves to the plane, but it appears too high as photo. Is there anyway to adjust this height wise? I may need to allow the plane to move forward slightly as jetway covers the cockpit but that is not a problem. I now need to check gate 5. Thanks Bill. I have now tried to adjust the forward position but this makes no difference as the jetway always moves to the same place on the plane as second photo. This is the farthest position before it is out of range. Link to comment Share on other sites More sharing options...
PixelPilot Posted December 30, 2020 Share Posted December 30, 2020 The spawn point of the aircraft used in a cold and dark start at gate 5 (no idea about other gates) is not correctly set in my opinion. See image below and the next image shows the minimum required position in order to make the jetway connect. That's roughly 1 meter further back (maybe more) Link to comment Share on other sites More sharing options...
bloggo Posted December 30, 2020 Author Share Posted December 30, 2020 Jon, another thing I have noticed is that the jetway is shown in a different position from the right hand side as you can see from this photo to the previous left side. It is also difficult to get the Sam to display the door every time and I have to close X Plane to re-enable it. It appears to me there are many problems with this jetway system. Link to comment Share on other sites More sharing options...
bloggo Posted December 30, 2020 Author Share Posted December 30, 2020 Gate 5 is working ok in auto and correct height when entering the gate and icon shows blue when in position. When starting from cold and dark aircraft is out of position so jetway does not move. Gate 9 does not operate at all when entering the gate when in position or at cold and dark. Link to comment Share on other sites More sharing options...
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