FScenes Posted December 3, 2020 Share Posted December 3, 2020 Thank you for purchasing the TFDi Design 717! If needed, your order number is 2086618500. You purchased through Orbx and should use Orbx Central to install and update the TFDi Design 717. If an error is received during the loading of the aircraft in the simulator, this is most likely an issue with the communication between the activation server and the simulator. Verify an active internet connection is established and the simulator is running as admin. If the issue persists, please open a ticket with us. Internet is fine, aircraft on installing in the downgrade to P3DV4 won't Activate, error comes up every time I try to select it. Never had this issue before I transferred the license from TFDI to My Orbx products. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted December 3, 2020 Share Posted December 3, 2020 Hi, welcome to the forums Please confirm you are running the simulator in administrator mode. Link to comment Share on other sites More sharing options...
FScenes Posted December 3, 2020 Author Share Posted December 3, 2020 Aloha Doug, I always run all the apps in admin, AS, P3D. Tried again for giggles, and got the same error. Mahalo, Gary Anderson Link to comment Share on other sites More sharing options...
NormH3 Posted December 3, 2020 Share Posted December 3, 2020 Same issue here and also posted on the forum. Link to comment Share on other sites More sharing options...
Guest Josh Koz Posted December 4, 2020 Share Posted December 4, 2020 Hi @FScenes Can you perform a verify files of the product and see if the issue persists? If so can you attach your central.log file here. Link to comment Share on other sites More sharing options...
FScenes Posted December 4, 2020 Author Share Posted December 4, 2020 Aloha Josh, I did the file verification, and have attached my central.log I also tried to select it in P3DV4 and it failed again with the same error. Mahalo, Gary central.log Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted December 4, 2020 Share Posted December 4, 2020 Hello, Can you please delete the following file:%LocalAppData%\TFDi Design Addon Manager\717\.orbx Once you've done that, press 'Verify Files' and Orbx Central will save your license again. Link to comment Share on other sites More sharing options...
thecomet28 Posted December 4, 2020 Share Posted December 4, 2020 1 hour ago, Mitchell Williamson said: Hello, Can you please delete the following file:%LocalAppData%\TFDi Design Addon Manager\717\.Orbx Once you've done that, press 'Verify Files' and Orbx Central will save your license again. Did not work for me, I’m also having the same issue. Running everything as admin, verified files, uninstalled and reinstalled the aircraft and Orbx. Link to comment Share on other sites More sharing options...
FScenes Posted December 4, 2020 Author Share Posted December 4, 2020 Aloha Mitchell, Same result as "thecomet28", deleted, verified, and tried to select aircraft, gives the error and have to close hard from taskmanager. Mahalo, Gary Anderson Link to comment Share on other sites More sharing options...
thecomet28 Posted December 4, 2020 Share Posted December 4, 2020 I just started my system up and loaded the jet, and it all of a sudden works. Wondering if there was an issue, outside of the home network, reaching the activation server. Can anyone confirm their plane works? Link to comment Share on other sites More sharing options...
NormH3 Posted December 4, 2020 Share Posted December 4, 2020 I was having a similar problem as well and this morning noticed there was a library update available through central. Installed it and now my plane works as well. Link to comment Share on other sites More sharing options...
andreastuerk Posted December 4, 2020 Share Posted December 4, 2020 Aloha everyone, same problem here, but on a FSX:SE system... I also deleted install.key and .Orbx in the %localapps% subdirectory, verified files through central, completely uninstalled and reinstalled the 717 - with no success. I still get the message that the product is unactivated. In the Tfdi client area, I also went through the reset activation process, with no success. Please can you help to reset the activation? Thank you! Link to comment Share on other sites More sharing options...
andreastuerk Posted December 4, 2020 Share Posted December 4, 2020 Just updated the Orbx libraries through Central... still no luck. The 717 cannot be launched (message "unactivated") and sim goes CTD. Help please. Cheers, andreas Link to comment Share on other sites More sharing options...
FScenes Posted December 10, 2020 Author Share Posted December 10, 2020 Well its been a week, and still getting the error. I completely removed everything, and reinstalled the sim, and only the 717. Still get the same result, for some reason the .Orbx file is showing a size of 0. Removed and verified and it came back as a size of 0. Pestering TFDI also on Discord. Apparently moving my stuff from TFDI to my Orbx products was a bad idea. Mahalo, Gary Anderson Link to comment Share on other sites More sharing options...
PATCO Posted December 24, 2020 Share Posted December 24, 2020 Same issue here. Aircraft unusable. Help someone. Link to comment Share on other sites More sharing options...
thepilot Posted December 26, 2020 Share Posted December 26, 2020 Can confirm, experiencing the same problem. Link to comment Share on other sites More sharing options...
FScenes Posted December 26, 2020 Author Share Posted December 26, 2020 Aloha Folks, Been 3 weeks now, uninstalled everything, went back to P3D 5.1 and installed the B717 through Orbx Central, and get the same errors and P3D lockup. Its been 3 weeks now, and looking at forums and TFDI's Discord I am not alone. Looked at my account on TFDI and this is what it says: Thank you for purchasing the TFDi Design 717! If needed, your order number is ------------. You purchased through Orbx and should use Orbx Central to install and update the TFDi Design 717. Activation is handled automatically during installation. The system has logged the following activations: None The system has logged the following IP address(s) using the product: None So apparently something is really broken. After 3 weeks I would hope there is some resolution from Orbx's side or TFDI's. Mahalo, Gary Anderson Link to comment Share on other sites More sharing options...
PATCO Posted December 30, 2020 Share Posted December 30, 2020 Leaves a bitter taste toward TFDi and any future products from them. I've tried to submit a ticket and can't even log in with my password. Checked forgot password but still nothing from them on a reset. I get the exact same experience as Gary. Link to comment Share on other sites More sharing options...
thepilot Posted January 5, 2021 Share Posted January 5, 2021 Still nothing? The problem persists. What are we supposed to do? Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 6, 2021 Share Posted January 6, 2021 Hi Do you have the TFDi Addon Manager installed? Link to comment Share on other sites More sharing options...
thepilot Posted January 6, 2021 Share Posted January 6, 2021 Yes, that is the message that it's giving me. Link to comment Share on other sites More sharing options...
PATCO Posted January 7, 2021 Share Posted January 7, 2021 On 1/5/2021 at 9:12 PM, Doug Sawatzky said: Hi Do you have the TFDi Addon Manager installed? Yes Sir! When I go to view account it takes me to my TFDi account and shows an Orbx.com number. I also have an order number and 717 is showing active with no activations after several attempts. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 7, 2021 Share Posted January 7, 2021 Ok, so I realized that my 717 was not installed using Orbx Central, I still had the original install. So I used the TFDi Addon Manager to uninstall the aircraft from both V4 and V5. I then went to C:/Program Files (x86) and deleted the TFDi Design folder. I then ran Ccleaner and removed the Addon Manager Icon from my desktop. I then installed the aircraft into both simulators using Orbx Central and tested that the both work properly. There is now a new TFDi Design folder under C:/Program Files (x86), with the new Addon Manager.exe, so I just right click on it and put a shortcut on my desktop and all works fine. For you Guy's/Gal's, I would also recommend doing an uninstall of the aircraft from Orbx Central first, then delete the folder from C:/Program Files (x86). Link to comment Share on other sites More sharing options...
PATCO Posted January 7, 2021 Share Posted January 7, 2021 57 minutes ago, Doug Sawatzky said: Ok, so I realized that my 717 was not installed using Orbx Central, I still had the original install. So I used the TFDi Addon Manager to uninstall the aircraft from both V4 and V5. I then went to C:/Program Files (x86) and deleted the TFDi Design folder. I then ran Ccleaner and removed the Addon Manager Icon from my desktop. I then installed the aircraft into both simulators using Orbx Central and tested that the both work properly. There is now a new TFDi Design folder under C:/Program Files (x86), with the new Addon Manager.exe, so I just right click on it and put a shortcut on my desktop and all works fine. For you Guy's/Gal's, I would also recommend doing an uninstall of the aircraft from Orbx Central first, then delete the folder from C:/Program Files (x86). Thanks for the quick reply Doug but it didn't work for me. For some reason everything looks fine until I load the 717 into the sim then I get the product not activated flag even though my account shows it activated with TFDi and ORBXdirect.com. I even tried the trial version of Ccleaner to remove Addon Manager icon as you stated. I dunno. Most annoying. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 7, 2021 Share Posted January 7, 2021 I even received three different emails from TFDi that everything has been transferred over to Orbx successfully...So sorry I have no idea what else there is. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 7, 2021 Share Posted January 7, 2021 25 minutes ago, PATCO said: Thanks for the quick reply Doug but it didn't work for me. For some reason everything looks fine until I load the 717 into the sim then I get the product not activated flag even though my account shows it activated with TFDi and ORBXdirect.com. I even tried the trial version of Ccleaner to remove Addon Manager icon as you stated. I dunno. Most annoying. Maybe go deeper and manually delete the aircraft from the simulator at P3D/SimObjects/Airplanes and then redo the above process. Link to comment Share on other sites More sharing options...
PATCO Posted January 7, 2021 Share Posted January 7, 2021 Just now, Doug Sawatzky said: Maybe go deeper and manually delete the aircraft from the simulator at P3D/SimObjects/Airplanes and then redo the above process. I'll try that but I think I've tried everything already. I just posted this issue on their forum. If history bears out they'll probably refer me back to Orbx. Thanks for your help. Link to comment Share on other sites More sharing options...
thepilot Posted January 12, 2021 Share Posted January 12, 2021 I deleted EVERYTHING related to TFDi on my computer before re-installing the aircraft and it still doesn't work for me. Link to comment Share on other sites More sharing options...
PATCO Posted January 12, 2021 Share Posted January 12, 2021 26 minutes ago, thepilot said: I deleted EVERYTHING related to TFDi on my computer before re-installing the aircraft and it still doesn't work for me. I've been working a ticket with TFDi for a couple of days now with no solution yet. We'll see what happens if anything and I'll get back here if I have any luck. My theory is some sort of communication block between Orbx and TFDi server. I too have tried deleting everything TFDi I could find and reinstalling to no avail. Many wasted hours. Link to comment Share on other sites More sharing options...
thepilot Posted January 12, 2021 Share Posted January 12, 2021 34 minutes ago, PATCO said: I've been working a ticket with TFDi for a couple of days now with no solution yet. We'll see what happens if anything and I'll get back here if I have any luck. My theory is some sort of communication block between Orbx and TFDi server. I too have tried deleting everything TFDi I could find and reinstalling to no avail. Many wasted hours. Yeah, I guess it's safe to say the problem is not on our end right now. Done everything we could. Link to comment Share on other sites More sharing options...
PATCO Posted January 14, 2021 Share Posted January 14, 2021 OK, after summitting a ticket to TFDi they updated my install key manually and this solved my issue. I now gladly have the 717 installed and working in P3DV5. Link to comment Share on other sites More sharing options...
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