Norman27 Posted November 10, 2020 Share Posted November 10, 2020 Hello Orbx Team. I've replaced my phone with a new one and i cant anymore become access to my Account. Is it possible to disable the Two Factor Authentication, so i can become access to my Account again, that I can activate the two factor authentication again with my new phone?. Thank you!. kind regards Norman27 Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 10, 2020 Share Posted November 10, 2020 Hello, welcome to the forums. Please send in a support ticket with your problem and Richard should be able to help you with it. Link to comment Share on other sites More sharing options...
Norman27 Posted November 11, 2020 Author Share Posted November 11, 2020 @Nick Cooper I've already done this twice 2 days a go, but haven't received an answer yet. Link to comment Share on other sites More sharing options...
Norman27 Posted November 11, 2020 Author Share Posted November 11, 2020 5 hours ago, Norman27 said: @Nick Cooper I've already done this twice 2 days a go, but haven't received an answer yet. Edit: i received a message, i am curious if I can finally use my account again by tomorrow, so I was allowed to wait a full 3 days until I can use my account!. It's a shame that it is so complicated to simply remove the two factor authentication for a user. Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 11, 2020 Share Posted November 11, 2020 Hello, if it was easy, I suspect that the unscrupulous would use that ease to access other accounts. In the end, these protections are optional but they are also there to protect the customer. Link to comment Share on other sites More sharing options...
Norman27 Posted November 11, 2020 Author Share Posted November 11, 2020 @Nick Cooper basically I understand that, security comes first, of course, but for me it is more about waiting for 2 days to be able to use my account again, where it's all about deactivating my two factor authentication for my account, and that where i was already allowed to read in the forum that this was much easier for another user without having to send his ID Card or Driver License to Orbx, i personally find that more or less laborious that could be easier for us users, but that is of course only my own opinion. So we have to wait and see. kind regards Norman Link to comment Share on other sites More sharing options...
Norman27 Posted November 12, 2020 Author Share Posted November 12, 2020 On 11/11/2020 at 1:51 PM, Norman27 said: @Nick Cooper basically I understand that, security comes first, of course, but for me it is more about waiting for 2 days to be able to use my account again, where it's all about deactivating my two factor authentication for my account, and that where i was already allowed to read in the forum that this was much easier for another user without having to send his ID Card or Driver License to Orbx, i personally find that more or less laborious that could be easier for us users, but that is of course only my own opinion. So we have to wait and see. kind regards Norman Problem Solved!. Link to comment Share on other sites More sharing options...
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