malco11 Posted October 21, 2020 Share Posted October 21, 2020 .” I have two Orb x scenery packs, UK North and UK Central installed successfully. However, I purchased the UK South to complete the series and it will not install. Reference number below. I am getting an error, first “Orbx Central worker failed to launch etc.” Followed by “A communication error occurred when trying to perform this action.” I have been to the forum and followed the advice. 1. I have enough space on the destination drive. 2. I deleted the “App Data User” files. 3. I Uninstalled and reinstalled Orbx. 4. I deleted and reinstalled the Runtime stuff. 5. I restarted my PC and turned off all Antivirus and Firewall software. The error persists. Is there no way to contact Orbx Support other than via the forum? I am getting an error when trying to download True Earth GB South. I have installed North and Central some months ago, but now I’m getting “a communication error.” Your scenery is exceptional, and I had no trouble installing it before. However, this is really frustrating. Please advise. Malcolm Littlemore Your transaction ID / receipt number is 5f8eb9e0f27f2. TrueEarth Great Britain South - X-Plane 11 x1 $44.21 AUD Sent from my iPad Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted October 21, 2020 Share Posted October 21, 2020 Hi Malcolm Please check to see if the Orbx Central Worker.exe is being quarantined by your antivirus, as this is normally the case with that error message. Link to comment Share on other sites More sharing options...
malco11 Posted October 22, 2020 Author Share Posted October 22, 2020 Thanks for the reply, Doug. Will check this out and get back to you. Malcolm Link to comment Share on other sites More sharing options...
malco11 Posted October 23, 2020 Author Share Posted October 23, 2020 Hi Doug, Thanks for your help. I got everything working, yay. Your use of the word “quarantine” was the clue. I had been turning off all McAfee scanning and the firewall. But the culprit seems to have been my backup app, True Image. It has a protection mode built in that I had forgotten about, and when I disabled this, the download worked just fine. So, for anyone with this problem - if you use True Image, turn off the protection module. Again, thanks - much appreciated. Malcolm Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted October 23, 2020 Share Posted October 23, 2020 Thanks Malcolm, good to hear! Link to comment Share on other sites More sharing options...
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