marez21181 Posted October 3, 2020 Share Posted October 3, 2020 Hello. I buy terraflora for xplane and all the trees are in 2d in the EGHA Compton Abbas Airfield. Dont change nothing. Link to comment Share on other sites More sharing options...
Jon Clarke Posted October 4, 2020 Share Posted October 4, 2020 It s not designed to change trees that are included by a developer in their addon like an airport. The True Earth addons have Terra Flora trees. Please see the link below which clarifies exactly what Terra Flora is intended to do. Link to comment Share on other sites More sharing options...
marez21181 Posted October 5, 2020 Author Share Posted October 5, 2020 That is not clarified on the product page (https://orbxdirect.com/product/terraflora-xp11). Nowhere does it say that Orbx maps include terraflora. Can I change terraflora for another of your products? since I only fly on Orbx maps. Link to comment Share on other sites More sharing options...
Jon Clarke Posted October 5, 2020 Share Posted October 5, 2020 @Richard Lincoln Hello Richard. The customer bought Terra Flora with the idea that it would replace trees at both airports and in True Earth addons. I can confirm that i do not notice that Terra Flora trees are already in TE addons and it only came to light several months ago when the devs made that statement. He would like to exchange this for another item. Is this possible please? Link to comment Share on other sites More sharing options...
Richard Lincoln Posted October 6, 2020 Share Posted October 6, 2020 Hi, Please submit a Ticket using the Link below, you will need to Uninstall the product first, then choose a product of the same (equal value) or less and let me know in that Ticket please. The product must be an Orbx Title, not a 3rd party add on. And Thank you @Jon Clarke https://support.orbxdirect.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
marez21181 Posted October 8, 2020 Author Share Posted October 8, 2020 Hello. I want to change terraflora x-plane 11 for EGHR Chichester / Goodwood Airportfor X-Plane 11. Could i pay the difference? Link to comment Share on other sites More sharing options...
Jon Clarke Posted October 9, 2020 Share Posted October 9, 2020 7 hours ago, marez21181 said: Hello. I want to change terraflora x-plane 11 for EGHR Chichester / Goodwood Airportfor X-Plane 11. Could i pay the difference? @Richard Lincoln for response please and any follow up action. Thanks Link to comment Share on other sites More sharing options...
Richard Lincoln Posted October 9, 2020 Share Posted October 9, 2020 A Refund has been issued Link to comment Share on other sites More sharing options...
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