Unable to install Orbx Central on Win7 x64

[Christian Delisle]

 

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Operating system:  Win 7 x64 with full patches

Simulator:  FSX

Screenshot:  

Issue:  Hi,

I cannot terminate the installation process, a error message appears near the end of the process.

I have all the prerequisite software but same problem.

 

Thanks

Christian Delisle

 

[Nick Cooper]

Hello,

welcome to the forums.

Please attach a copy of the Orbx Central log file to your next post.

Thanks.

 

Quote

 

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

[Christian Delisle]

Hi Nick,

 

The log file is not created because the installation did not complete. Any directory in %APPDATA% was created.

I join 3 screenshots showing the process....

First is error1.png showing first step

Second is error3.png showing processing

Then error2.png at the end.

 

I try to install it on a second PC with Win10 and it's OK but not the PC I need to FSX.

 

Thanks

Christian

[Christian Delisle]

Hi Nick,

 

FYI, I have to install Central for my Parallel42 product PRECIPITFSX, I already transfer my licence since Feb 2020.

I try with the latest version of Orbx Central.

 

Thanks

Christian

[Nick Cooper]

Hello Christian,

could there be anti virus software at work and do you have all of the requisite software installed?