Luca_Donadi Posted July 8, 2020 Share Posted July 8, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Windows 10 Simulator: P3Dv5 Screenshot: Issue: I just bought Chaseplane via PayPal and then "Bancontact" because I live in Belgium, My account is debited but it's not my products list!! Please, what do I need to do? central.log Link to comment Share on other sites More sharing options...
Luca_Donadi Posted July 8, 2020 Author Share Posted July 8, 2020 So apparently I need an order/transaction number for support... Thing is, I don't have a transaction number, because it's not in my products list, nor did I receive an email... Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 8, 2020 Share Posted July 8, 2020 Hello, welcome to the forums. I also do not see this in your account. Could you provide the details of your end of the transaction in a support ticket please. Link to comment Share on other sites More sharing options...
Luca_Donadi Posted July 9, 2020 Author Share Posted July 9, 2020 On 7/8/2020 at 7:41 PM, Nick Cooper said: Hello, welcome to the forums. I also do not see this in your account. Could you provide the details of your end of the transaction in a support ticket please. Hello It looks like the payment didn't went through PayPal... Not sure why... I have received a refund by PayPal so it's all good. I'm gonna try to buy it again, I hope it won't happen again? Link to comment Share on other sites More sharing options...
Thomas VA Posted November 17, 2020 Share Posted November 17, 2020 On 7/9/2020 at 7:57 PM, Luca_Donadi said: Hello It looks like the payment didn't went through PayPal... Not sure why... I have received a refund by PayPal so it's all good. I'm gonna try to buy it again, I hope it won't happen again? Hi Luca Just had a similar problem with Bancontact... Bank account was charged but I didn't receive any conformation (nor are the products showing up in my library). How long did it take before Paypal refunded the transaction? Have you tried ever since your problem occured? I've also included my log file. central.log Link to comment Share on other sites More sharing options...
Luca_Donadi Posted November 22, 2020 Author Share Posted November 22, 2020 On 11/17/2020 at 11:31 AM, Thomas VA said: Hi Luca Just had a similar problem with Bancontact... Bank account was charged but I didn't receive any conformation (nor are the products showing up in my library). How long did it take before Paypal refunded the transaction? Have you tried ever since your problem occured? I've also included my log file. central.log 37.84 kB · 0 downloads Hello Thomas, I got refunded after 2 or 3 days, I don't remember again. Be sure to contact your bank, in my case KBC. I asked them help via Whatsapp very handy. Also contact PayPal, of course. They have a live chat and are pretty fast in answering. Tell them your problem. When purchasing I assume you used the Bancontact/PayPal option. I did that too, it's a ""scam"". I used it, didn't receive my product. You used it, didn't receive your product (assuming you used Bancontact/Paypal option). Upon receiving my refund, I did the following: Connect your PayPal account to your bank account, in my case KBC. Then, in Orbx Central, choose the PayPal option. (NOT the Bancontact/PayPal). Your PayPal account should then be charged, but not your KBC Account. (No, you didn't get your product for free, your bank account will be charged after 2-3 working days). Normally it should then come up in your product list in Orbx. So talking to Orbx Staff. Remove the Bancontact/PayPal option, I don't know if we're the only one with the problem, but it's just a mess lmao. If you got more questions, you can contact me via PM. (if that's even possible on this forum). If you're from Belgium, I can talk both French and Dutch so that's easier. :) Link to comment Share on other sites More sharing options...
Thomas VA Posted November 22, 2020 Share Posted November 22, 2020 *double post*; see post below. Link to comment Share on other sites More sharing options...
Thomas VA Posted November 22, 2020 Share Posted November 22, 2020 18 minutes ago, Luca_Donadi said: Hello Thomas, I got refunded after 2 or 3 days, I don't remember again. Be sure to contact your bank, in my case KBC. I asked them help via Whatsapp very handy. Also contact PayPal, of course. They have a live chat and are pretty fast in answering. Tell them your problem. When purchasing I assume you used the Bancontact/PayPal option. I did that too, it's a ""scam"". I used it, didn't receive my product. You used it, didn't receive your product (assuming you used Bancontact/Paypal option). Upon receiving my refund, I did the following: Connect your PayPal account to your bank account, in my case KBC. Then, in Orbx Central, choose the PayPal option. (NOT the Bancontact/PayPal). Your PayPal account should then be charged, but not your KBC Account. (No, you didn't get your product for free, your bank account will be charged after 2-3 working days). Normally it should then come up in your product list in Orbx. So talking to Orbx Staff. Remove the Bancontact/PayPal option, I don't know if we're the only one with the problem, but it's just a mess lmao. If you got more questions, you can contact me via PM. (if that's even possible on this forum). If you're from Belgium, I can talk both French and Dutch so that's easier. Hi Luca Thanks for the answer. I received the refund yesterday. Probably something wrong on Paypal's side. It was the first time I tried bancontact via Paypal. On my previous purchases I always paid via the method you described above; linking you bank account and your Paypal account. I guess I'll continue to do so. Al went well eventually; flying to the newly released LOWS Salzburg as we speak Cheers! PS: I do am situated in Belgium; also speaking French and Dutch. Link to comment Share on other sites More sharing options...
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