answered Orbx Central

[Jim Kemp]

I Keep getting "communication error" when trying to update my products.

 

Thanks,

[mafer_can]

I have the same issue, I tried running Orbx central not from the desktop but from the C:\Users\"your name"\appdata\local\Orbx central-updater; as per someone's advise but for me that is still not working.

I have not tried after rebooting the computer, if someone knows the answer we will appreciate, thanks.

 

[Nick Cooper]

Hello,

I have moved this topic to the Orbx Central support forum.

This is the first thing to check.

If that does not help, please attach your Orbx Central logs.

[mafer_can]

Nick, my apologies, you moved my content here, (I just found it), but I find a "communication error" topic in Orbx central as well and I posted there before checking here, anyways, here is my log as I was saying on the other topic that I cannot get this communication error away when trying to update even though I have the Microsoft Visual Redistributable 2015 x64 and the 2013 as well and I disconnected my AVG antivirus, and allowed "Orbx central" as an allowed app,. but it does not work yet, here is the log.

Cheers, central.log
Manuel.

[Nick Cooper]

Hello,

this, from the log, is the key:

Quote

2020-07-07T21:00:20.490Z [INFO] [Central::IpcService] - The Orbx Central worker process failed to start as it can't find the binary. You may need to reinstall Orbx Central http://Orbx.to/central

 

The most likely explanation is that your anti virus has quarantined the exe file.

C:\Users\your name\AppData\Local\Programs\Orbx-central\saturn-win\OrbxCentralWorker.exe

You will need to either tell it that it is not a virus or exclude it altogether from the attention of the

anti virus software.

Then reinstall Orbx Central, as advised in the log.

 

[mafer_can]

Nick, thank you very much, I am updating, I had to reinstall Orbx central, however this had to be tried a couple of times as I was not succesful the first time,

thank you.