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Orbx cent wont update

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i'm at wits end..love the Orbx products and intend to purchase more..but….for some reason Orbx central will not update current "wash hd" or "sam".   from what I understand is i need a purchase nbr to even get some support, but I have no idea where to retrieve that...I tried everything I know to fix the downloader...i'm running the latest, and all my products do show, and tells me I should update the above mentioned...the updater progress bar just keeps running without actually updating,,,,,i don't know what else to do, and also, how do I attach Orbx "log file: and where is it......

help me Orbx and you will get even more of my money! (lol)……..

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