Pilot875 Posted June 26, 2020 Share Posted June 26, 2020 Quote Hello, I purchased both Orbx global base pack and global vector some years ago. Only Orbx global vector is showing in Orbx central. Could you please let me know why I cannot download Orbx global base pack in Orbx central for which I have already paid. Regards, Mr. A. Awan Quote Operating system: Simulator: Screenshot: Issue: Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 26, 2020 Share Posted June 26, 2020 Hello, welcome to the forums. Perhaps you bought Global Base from somewhere else and have not yet transferred it to your Orbx Direct account? Link to comment Share on other sites More sharing options...
Pilot875 Posted June 26, 2020 Author Share Posted June 26, 2020 Hello, I bought it from your old website but I lost the purchase email for it sent from you. I think you will still have that product registered to my email address: removed@gmail.com. Regards, Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 26, 2020 Share Posted June 26, 2020 Hello, I am assuming that you mean the FlightSim Store? If you still have the same email address, can you not just search for the old e mail receipt? I edited your actual e mail address out, as we can see it here in any case. Link to comment Share on other sites More sharing options...
Pilot875 Posted June 27, 2020 Author Share Posted June 27, 2020 Hello, Thanks for pointing it out about FlightSim store. I accidentally deleted my account with them. Do I have to purchase the product again from you? Regards, Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 27, 2020 Share Posted June 27, 2020 Hello, if you have no trace at all of your purchase, I am afraid that you will. It might be prudent to wait for an offer or sale, if there isn't a rush. Just to reiterate, if you were using the gmail address at the time, you should be able to search your gmail account for "Flightsim Store" and find your receipt. I can do that and find e mails all the way back to 2011. Link to comment Share on other sites More sharing options...
Pilot875 Posted June 27, 2020 Author Share Posted June 27, 2020 Hello, I have had a look in my gmail account but you can only search for messages upto 1 year old. I would be happy if you could do that for me. Regards, Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 27, 2020 Share Posted June 27, 2020 Hello, this is not the case, you can set the search to go back as far as you wish,using the custom range. Here is the first message I sent using my gmail address: Link to comment Share on other sites More sharing options...
Pilot875 Posted June 29, 2020 Author Share Posted June 29, 2020 Hello, I have no trace of the receipt in my gmail account with the heading ''FlightSim Store''. Thank you for your kind support. Regards, Link to comment Share on other sites More sharing options...
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