Stu Reid Posted May 21, 2020 Share Posted May 21, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Windows 10 Simulator: X-Plane 11 Screenshot: Issue: My computer system crashed and I had to perform a recovery process. Once my system was up and running I performed all programs were running properly. X-Plane 11 operates correctly and all the scenery and airports previously purchased from Orbx run properly and can be located in the appropriate folder. My problem is when I enter Orbx Central none of my purchases are listed. The program shows I am logger into Orbx Central. I would be most grateful if you could provide a solution to the above problem. Many thanks, Stu Reid. My email address for the Orbx account is Link to comment Share on other sites More sharing options...
Stu Reid Posted May 21, 2020 Author Share Posted May 21, 2020 Please note there was no log file as my computer crashed and I had to go into recovery and then reinstall all my programs. Cheers Stu Reid Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 27, 2020 Share Posted May 27, 2020 Hello, all your products should be listed if you are logged in to the correct account. I have tried various means but I am unable to locate an Orbx Direct account for you at all. Can you give me a transaction number please? I removed your e mail address from your post, we know what it is and posting it on a forum can invite unwanted attention . Link to comment Share on other sites More sharing options...
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