rolydog Posted May 6, 2020 Share Posted May 6, 2020 hi guys help needed, I have had to do a complete reload inc windows10, so lost the lot ,my trusty FTX as well. so I have downloaded central but being this is a new disc non of my Orbx stuff is there ie all base lc vectitor etc etc how do I go about getting it all back also on downloading central all I seem to have is sales no real info , rgds roly fss0470476 Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 6, 2020 Share Posted May 6, 2020 Hello, welcome to the forums. Do you have an Orbx Direct account? Link to comment Share on other sites More sharing options...
rolydog Posted May 6, 2020 Author Share Posted May 6, 2020 Quote I may have under my old address or even this one ithink I must have I can log in Link to comment Share on other sites More sharing options...
rolydog Posted May 6, 2020 Author Share Posted May 6, 2020 yes nick I must have Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 6, 2020 Share Posted May 6, 2020 Thanks. You will probably need to transfer your product licences to it. Please have a look here. Link to comment Share on other sites More sharing options...
rolydog Posted May 6, 2020 Author Share Posted May 6, 2020 nick i have checked and yes i have account and its been updated , i have had a look at the transfer page do i just press transfer or any thing else Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 6, 2020 Share Posted May 6, 2020 Hello, if you click on the link to open it, you will see a full set of instructions. Link to comment Share on other sites More sharing options...
rolydog Posted May 7, 2020 Author Share Posted May 7, 2020 nick I sent what I thought was the information required but evidently it was not . my address. all my fss no.s payment method. approx. date of purchase old and new address. as to site of e mail sent via shop who keeps e mails for 4 to 5 years my Orbx stuff was purchased that long ago . the link returned to me did not make sence any idea what I should do or just forget and switch to something else I understood it was the no,s that was important roly Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 7, 2020 Share Posted May 7, 2020 Hello, can you send me a PM and explain what you did receive back please? Link to comment Share on other sites More sharing options...
rolydog Posted May 7, 2020 Author Share Posted May 7, 2020 i first read the article by richard on transfer this led me to a ticket page i entered my details,sent. returned today link sent me back to were i started. were do i enter details and what about this e mail Link to comment Share on other sites More sharing options...
rolydog Posted May 7, 2020 Author Share Posted May 7, 2020 nick i have just re traced my steps after the articalby richard, click leads to a submit ticket page that is were i entered my details Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 7, 2020 Share Posted May 7, 2020 Thanks, that's all good and if you then sent it off, you should receive a reply in due course. The process requires human intervention. Link to comment Share on other sites More sharing options...
rolydog Posted May 12, 2020 Author Share Posted May 12, 2020 would anyone notify me , that there was any interest in solving my problem i have had nothing from Orbx. a simple way i thought would have been to let me download what is owed after checked oxbx nos, and delete charge, rgds Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 12, 2020 Share Posted May 12, 2020 Hello, can you give me your support ticket number please? Link to comment Share on other sites More sharing options...
rolydog Posted May 14, 2020 Author Share Posted May 14, 2020 hello nick thanks for the contact ticket no 18177. rgds Link to comment Share on other sites More sharing options...
rolydog Posted May 14, 2020 Author Share Posted May 14, 2020 nick can i make a suggestion, i have 5 items missing base vector land class uk england and trees.what if i download the lot with paypal then Orbx returns my funds to paypal Link to comment Share on other sites More sharing options...
rolydog Posted May 20, 2020 Author Share Posted May 20, 2020 still no reply from Orbx Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 20, 2020 Share Posted May 20, 2020 Hello, I have asked again. Link to comment Share on other sites More sharing options...
Richard Lincoln Posted May 20, 2020 Share Posted May 20, 2020 Hi, Please submit the required Proof of Purchase as explained in the attached Topic Link to comment Share on other sites More sharing options...
rolydog Posted May 20, 2020 Author Share Posted May 20, 2020 richard here as requested. base fss0469300.purchased approx 19-3-2016. vector fss0469980 purchased approx22-3-2016 land classfs0469988purchased approx22-3=2016 uk england fss0470476 purchased later cant find date . also trees i can only find transaction noidis58284007b894f therewas also southampton but no info and i am no to botherd about that rgds Link to comment Share on other sites More sharing options...
Richard Lincoln Posted May 20, 2020 Share Posted May 20, 2020 rolydog Without the required Proof of Purchase I am unable to Transfer these products for you. The Flight Sim Store were not forthcoming in purchase details with Orbx products purchased at FSS. Hence the requirement of details we need for product Transfers. Richard Link to comment Share on other sites More sharing options...
rolydog Posted May 21, 2020 Author Share Posted May 21, 2020 11 hours ago, Richard Lincoln said: rolydog Without the required Proof of Purchase I am unable to Transfer these products for you. The Flight Sim Store were not forthcoming in purchase details with Orbx products purchased at FSS. Hence the requirement of details we need for product Transfers. Richard so i have lost all i paid for is that correct if so a yes or no will do Link to comment Share on other sites More sharing options...
Richard Lincoln Posted May 21, 2020 Share Posted May 21, 2020 Hi rolydog, Without Proof of Purchase, Yes,. We have no way of verifying your purchases unfortunately. Are you positive you do not have emails showing your purchases or PDF invoices? Link to comment Share on other sites More sharing options...
rolydog Posted May 22, 2020 Author Share Posted May 22, 2020 if i kept receipts from 4 years ago i would need another house. how else would i be able to give you all my correct item nos and dates purchased.if i had not paid do you keep receipts for 4 years , no you dont . i am sorry Orbx you are not what you say you are/ the word comes to mind pety you are calling me dishonest one word many thanks to nick Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 22, 2020 Share Posted May 22, 2020 Hello, I have FlightSim Store e mails going back to 2011 with Hotmail. I didn't deliberately keep them, Microsoft did it for me. Could you also have a backup along the same lines? I only have one house and a few e mails don't take up much space, not least because they are not even in my house but in Microsoft's warehouse. Link to comment Share on other sites More sharing options...
rolydog Posted May 22, 2020 Author Share Posted May 22, 2020 nick i have asked paypal for help on this weather they can or not we will see, very poor pr for Orbx though how else would you the downloads Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 22, 2020 Share Posted May 22, 2020 Did you use web based e mail when you made the purchases? If you are still using the same e mail address now, you should be able to find the original e mails sent to you by the FlightSim Store. Here is one of mine that I found in the hotmail archive: Quote The FlightSim Store ------------------------------------------------------ Order Number: My order number here Detailed Invoice: https://www.flightsimstore.com/account_history_info.php?order_id= and here Date Ordered: Thursday 29 December, 2011 Products ------------------------------------------------------ 1 x Orbx - FTX: NZ South Island (ORB-067) = AUD$27.45 Delivery Option Instant Download ------------------------------------------------------ Sub-Total: $27.45 Total: $27.45 Billing Address ------------------------------------------------------ Nicholas CooperMy address here Payment Method ------------------------------------------------------ PayPal (Credit Card / Debit) I think that is what Richard is asking for. Link to comment Share on other sites More sharing options...
Richard Lincoln Posted May 23, 2020 Share Posted May 23, 2020 20 hours ago, Nick Cooper said: Did you use web based e mail when you made the purchases? If you are still using the same e mail address now, you should be able to find the original e mails sent to you by the FlightSim Store. Here is one of mine that I found in the hotmail archive: I think that is what Richard is asking for. Yes, this is exactly what I need as a Minimum. Reading your last comment regarding PayPal, there is no point searching those, it is not the correct Proof of Purchase, and will not be accepted. Link to comment Share on other sites More sharing options...
rolydog Posted May 24, 2020 Author Share Posted May 24, 2020 i used the store to purchase via paypal, but since then i have moved house and changed ip provider Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 24, 2020 Share Posted May 24, 2020 Did you have a web based email address when you made the purchases, that is one that was not tied to any IP, as you do now? Maybe even the same one? Link to comment Share on other sites More sharing options...
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