PatrickZZ Posted April 19, 2020 Share Posted April 19, 2020 I've just purchased a number of sceneries through Orbx Direct, however somehow they don't show up as purchased. Looking at my bank account, the money has been paid. I opted for the Paypal payment method and then selected iDeal. The whole payment process went fine, however afterwards nothing changed in Orbx Direct. It's as if I still don't own those sceneries. I'm not planning on paying for them twice. How can this be fixed? Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted April 19, 2020 Share Posted April 19, 2020 Hi Patrick If you open Orbx Central, not Orbx Direct, are they there for you to install? Link to comment Share on other sites More sharing options...
PatrickZZ Posted April 19, 2020 Author Share Posted April 19, 2020 Nope, they aren't. By the way I just got a mail from Paypal that the processing of the purchase failed and I get my payment refunded. It's like Orbx just doesn't see that the payment has been made. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted April 19, 2020 Share Posted April 19, 2020 Thanks As we are not able to deal with these issues on this forum, please use the below link and submit a ticket, and Richard will help you out. https://support.orbxdirect.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
PatrickZZ Posted April 19, 2020 Author Share Posted April 19, 2020 Will do, thanks. Link to comment Share on other sites More sharing options...
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