answered Purchased sceneries not showing as purchased in Orbx Direct

[PatrickZZ]

I've just purchased a number of sceneries through Orbx Direct, however somehow they don't show up as purchased. Looking at my bank account, the money has been paid.

 

I opted for the Paypal payment method and then selected iDeal. The whole payment process went fine, however afterwards nothing changed in Orbx Direct. It's as if I still don't own those sceneries. I'm not planning on paying for them twice.

 

How can this be fixed?

[Doug Sawatzky]

Hi Patrick

 

If you open Orbx Central, not Orbx Direct, are they there for you to install?

[PatrickZZ]

Nope, they aren't.

 

By the way I just got a mail from Paypal that the processing of the purchase failed and I get my payment refunded. It's like Orbx just doesn't see that the payment has been made.

 

[Doug Sawatzky]

Thanks

 

As we are not able to deal with these issues on this forum, please use the below link and submit a ticket, and Richard will help you out.

 

https://support.orbxdirect.com/hc/en-us/requests/new

[PatrickZZ]

Will do, thanks.