active Upgrade issues

[LeoBib81]

Hello.
I can not update the Trees HD product.
The process reaches 70% and that's it.
All other products are updated normally.
I turned off the antivirus.

Please help solve the problem.

 

https://support.orbxdirect.com/attachments/token/lIBDfxFjKpSZSo75vuJIgE5DN/?name=%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA+%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0+%2810%29.png

 

 

[Doug Sawatzky]

Hi, welcome to the forums

 

Please go to where your Orbx backups are kept and delete the "global-trees" folder.

Also, in Orbx settings go to settings\downloader and clear the temp folder. 

Then try again.

 

[LeoBib81]

  Hi, Doug. 

I did it. It didn’t help. I cleaned the Temp folder. But I did not find the Global-Trees folder in the Backup folder.

 

 

[Doug Sawatzky]

Ok, then please attach a copy of the central.log as per the below topic.

Please note: Do not open the file and copy and paste the contents, just attach the file.

 

 

[LeoBib81]

14 hours ago, Doug Sawatzky said:

Ok, then please attach a copy of the central.log as per the below topic.

Please note: Do not open the file and copy and paste the contents, just attach the file.

 

 

 

 

Hi, Doug.

o.k. 

 

 

 

central.log