LeoBib81 Posted April 4, 2020 Share Posted April 4, 2020 Hello. I can not update the Trees HD product. The process reaches 70% and that's it. All other products are updated normally. I turned off the antivirus. Please help solve the problem. https://support.orbxdirect.com/attachments/token/lIBDfxFjKpSZSo75vuJIgE5DN/?name=%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA+%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0+%2810%29.png Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted April 4, 2020 Share Posted April 4, 2020 Hi, welcome to the forums Please go to where your Orbx backups are kept and delete the "global-trees" folder. Also, in Orbx settings go to settings\downloader and clear the temp folder. Then try again. Link to comment Share on other sites More sharing options...
LeoBib81 Posted April 4, 2020 Author Share Posted April 4, 2020 Hi, Doug. I did it. It didn’t help. I cleaned the Temp folder. But I did not find the Global-Trees folder in the Backup folder. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted April 4, 2020 Share Posted April 4, 2020 Ok, then please attach a copy of the central.log as per the below topic. Please note: Do not open the file and copy and paste the contents, just attach the file. Link to comment Share on other sites More sharing options...
LeoBib81 Posted April 5, 2020 Author Share Posted April 5, 2020 14 hours ago, Doug Sawatzky said: Ok, then please attach a copy of the central.log as per the below topic. Please note: Do not open the file and copy and paste the contents, just attach the file. Hi, Doug. o.k. central.log Link to comment Share on other sites More sharing options...
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