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Install issue purchased scenery


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I Just purchased by Visa: Quote:
"Receipt

Orbx Simulation Systems Pty Ltd
Level 10, 56 Pitt Street, Sydney, NSW 2000, Australia
I59 120 838 244

Orbx Simulation Systems Pty Ltd
Level 10, 56 Pitt Street, Sydney, NSW 2000, Australia
ABN 59 120 838 244

The products you ordered have been added to your account.
Your transaction ID / receipt number is 5e7cd249ba3f3.
AU  Australia v2        x1      $29.48 AUD
Global openLC Africa     x1     $47.16 AUD

Total: $76.64 AUD
The total price includes GST for Australian customers.
© Orbx Simulation Systems 2020"

Now I have problems to install AU Australia v2. I tell you
What I did:
1- I open Orbx CENTRAL
2- I get AU Australia v2 at My Products
3- at "options" I pushed "Install"
4- I chose "P3D4V4"
5- I get "ERROR"[in red letters] with quote:
   "error:This product cannot be installed as it is ot compatable
   with the following products. They will need to be unistalled
   before this product can be installed"
Underneth this message at "options" a symbole is constantly running like it
is searching for something!

I didn't know how contact Orbx themselves.
Can anybody help me to solve my problem to install my purchased "AU Australia v2"?
Thanks in advance,

Maarten

 

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A quick guess: Do you have either Australia (V1) or Holgermesh installed? They need to be uninstalled in Central first. (Open them up and select 'uninstall') I think the Tasmania demo needs to be uninstalled as well (if you have it)

 

If that is not the case, then you will have to wait for more experienced users Maarten.

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Hi Nick,

I followed the hint of Aussie123: IN CENTRAL I deinstalled Austraia V1, Australia Holgermesh and Tasmania Demo.

Then i tried again to install Australia V2 and now it succeeded without the ERROR popup!! Problem solved!!

Afterwards in CENTRAL my Australia V1 is vanished in my products and I reintalled  Australia Holgermesh (OK!) and tryed to reintall

Tasmania Demo which gave me the same ERROR I had before by installing Australia V2.

 

May be someone can help me with this issue.

 

Regards,

 

Maarten

 

 

 

 

 

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