resolved Missing Simulator?

[OscarMacT14]

Operating system:  Windows 10

Simulator:  Prepar3d v4

Screenshot:  

Issue:  

[Nick Cooper]

Hello,

welcome to the forums.

Did you follow the advice in the message box?

[OscarMacT14]

yes i did. i run it as admin and still have that problem

[Nick Cooper]

Thanks, are you logged on to your PC as an administrator?

Please attach the central log file.

You can open it in Orbx Central and save a copy.

[OscarMacT14]

 

central.log

[Nick Cooper]

Thanks,

this will be one for the Orbx Central Team, the log seems to be littered with errors.

To an untrained eye, it look like the internet connection is either broken or being disrupted.

A firewall or anti virus software could do that.

Odd coincidence though that you are not allowed to edit the registry either.

It does appear that something is being a little over protective of your system.

[OscarMacT14]

So what should i do to fix this? Because the Orbx Central cant detected my sim even it was opened.

[Nick Cooper]

Hello,

I am hoping that the Orbx Central team will visit this forum and advise you.

They are in Australia though, where at the moment it is 0537 hrs.

[OscarMacT14]

Please can someone help my problem?

[Nick Cooper]

On 3/4/2020 at 6:53 AM, Nick Cooper said:

Thanks, are you logged on to your PC as an administrator?

 

[OscarMacT14]

On 3/4/2020 at 9:05 AM, OscarMacT14 said:

yes i did. i run it as admin and still have that problem

Omg, did i just wasting my money and my time? Im already try to fix it via safe mode, upgrade my PC to Win 10 Pro and still can't recognize my sim? And yeah i logged on as administrator

[Nick Cooper]

Hello,

 

I am waiting for input from the Orbx Central support team who will very likely be able to decipher

your log file and tell you what the problem is.

In the meantime, I am trying to ask you the questions that they would, so that they do not need to.

[Mitchell Williamson]

Hello,

 

Your Central log file suggests strange behaviour is occurring on your machine.

• Central is unable to maintain a connection to our servers

  Quote

  2020-03-03T16:54:28.819Z [INFO] [Central::SocketService] - Connected to Socket.IO.
  2020-03-03T16:54:44.627Z [INFO] [Central::SocketService] - Disconnected from Socket.IO.
  2020-03-03T16:54:45.971Z [INFO] [Central::SocketService] - Connected to Socket.IO.
  2020-03-03T16:54:46.441Z [INFO] [Central::SocketService] - Authenticated with Socket.IO.
  2020-03-03T16:55:02.034Z [INFO] [Central::SocketService] - Disconnected from Socket.IO.
  2020-03-03T16:55:03.652Z [INFO] [Central::SocketService] - Connected to Socket.IO.
  2020-03-03T16:55:19.395Z [INFO] [Central::SocketService] - Disconnected from Socket.IO.
  2020-03-03T16:55:20.828Z [INFO] [Central::SocketService] - Connected to Socket.IO.
  2020-03-03T16:55:21.282Z [INFO] [Central::SocketService] - Authenticated with Socket.IO.

   

• Prepar3D isn't writing its install path to the registry, or Central isn't being allowed to access the registry

Do you have any antivirus/firewall software that may be blocking Central from accessing the registry and/or maintaining a connection to Orbx?

[OscarMacT14]

i don't know which registry is wrong or why the app cant detected this registry and also did Avast can do this or NordVPN can block this app?

[Nick Cooper]

Anti virus software can sometimes behave more like a virus than a virus does.

You could try disabling it all perhaps?

[OscarMacT14]

yep still have the problem

[OscarMacT14]

now i get another problem

[OscarMacT14]

3 days and still didn't get the answer

[Nick Cooper]

Hello,

it is a public holiday weekend in Victoria, Australia, so there will be no

Orbx Central staff to reply until tomorrow.

Sorry. 

[Mitchell Williamson]

Hello,

 

Your registry information appears fine, so it does appear something is interfering with Orbx Central.

 

This may be a permissions issue or a corrupt user profile. Are you able to make a new user account on your computer, install Orbx Central and then see if the issue still occurs?

[OscarMacT14]

long time no see, but yeah i give up and i just perform clean install of my windows and finally it works right now