OscarMacT14 Posted March 3, 2020 Posted March 3, 2020 Operating system: Windows 10 Simulator: Prepar3d v4 Screenshot: Issue:
Nick Cooper Posted March 3, 2020 Posted March 3, 2020 Hello, welcome to the forums. Did you follow the advice in the message box?
OscarMacT14 Posted March 4, 2020 Author Posted March 4, 2020 yes i did. i run it as admin and still have that problem
Nick Cooper Posted March 4, 2020 Posted March 4, 2020 Thanks, are you logged on to your PC as an administrator? Please attach the central log file. You can open it in Orbx Central and save a copy.
Nick Cooper Posted March 4, 2020 Posted March 4, 2020 Thanks, this will be one for the Orbx Central Team, the log seems to be littered with errors. To an untrained eye, it look like the internet connection is either broken or being disrupted. A firewall or anti virus software could do that. Odd coincidence though that you are not allowed to edit the registry either. It does appear that something is being a little over protective of your system.
OscarMacT14 Posted March 4, 2020 Author Posted March 4, 2020 So what should i do to fix this? Because the Orbx Central cant detected my sim even it was opened.
Nick Cooper Posted March 4, 2020 Posted March 4, 2020 Hello, I am hoping that the Orbx Central team will visit this forum and advise you. They are in Australia though, where at the moment it is 0537 hrs.
Nick Cooper Posted March 5, 2020 Posted March 5, 2020 On 3/4/2020 at 6:53 AM, Nick Cooper said: Thanks, are you logged on to your PC as an administrator?
OscarMacT14 Posted March 5, 2020 Author Posted March 5, 2020 On 3/4/2020 at 9:05 AM, OscarMacT14 said: yes i did. i run it as admin and still have that problem Omg, did i just wasting my money and my time? Im already try to fix it via safe mode, upgrade my PC to Win 10 Pro and still can't recognize my sim? And yeah i logged on as administrator
Nick Cooper Posted March 5, 2020 Posted March 5, 2020 Hello, I am waiting for input from the Orbx Central support team who will very likely be able to decipher your log file and tell you what the problem is. In the meantime, I am trying to ask you the questions that they would, so that they do not need to.
Mitchell Williamson Posted March 6, 2020 Posted March 6, 2020 Hello, Your Central log file suggests strange behaviour is occurring on your machine. Central is unable to maintain a connection to our servers Quote 2020-03-03T16:54:28.819Z [INFO] [Central::SocketService] - Connected to Socket.IO. 2020-03-03T16:54:44.627Z [INFO] [Central::SocketService] - Disconnected from Socket.IO. 2020-03-03T16:54:45.971Z [INFO] [Central::SocketService] - Connected to Socket.IO. 2020-03-03T16:54:46.441Z [INFO] [Central::SocketService] - Authenticated with Socket.IO. 2020-03-03T16:55:02.034Z [INFO] [Central::SocketService] - Disconnected from Socket.IO. 2020-03-03T16:55:03.652Z [INFO] [Central::SocketService] - Connected to Socket.IO. 2020-03-03T16:55:19.395Z [INFO] [Central::SocketService] - Disconnected from Socket.IO. 2020-03-03T16:55:20.828Z [INFO] [Central::SocketService] - Connected to Socket.IO. 2020-03-03T16:55:21.282Z [INFO] [Central::SocketService] - Authenticated with Socket.IO. Prepar3D isn't writing its install path to the registry, or Central isn't being allowed to access the registry Do you have any antivirus/firewall software that may be blocking Central from accessing the registry and/or maintaining a connection to Orbx?
OscarMacT14 Posted March 6, 2020 Author Posted March 6, 2020 i don't know which registry is wrong or why the app cant detected this registry and also did Avast can do this or NordVPN can block this app?
Nick Cooper Posted March 6, 2020 Posted March 6, 2020 Anti virus software can sometimes behave more like a virus than a virus does. You could try disabling it all perhaps?
Nick Cooper Posted March 9, 2020 Posted March 9, 2020 Hello, it is a public holiday weekend in Victoria, Australia, so there will be no Orbx Central staff to reply until tomorrow. Sorry.
Mitchell Williamson Posted March 10, 2020 Posted March 10, 2020 Hello, Your registry information appears fine, so it does appear something is interfering with Orbx Central. This may be a permissions issue or a corrupt user profile. Are you able to make a new user account on your computer, install Orbx Central and then see if the issue still occurs?
OscarMacT14 Posted March 22, 2020 Author Posted March 22, 2020 long time no see, but yeah i give up and i just perform clean install of my windows and finally it works right now
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