Aloysio Paredes Posted January 24, 2020 Share Posted January 24, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Windows 10 64x Simulator: FSX Steam Screenshot: Issue: Today, after buying a new product from OrbX (//42 - precipitFX), I tried to download by FTX Central V3.... it appears but I can't download it. Searching on Forum, I realized that I should use the new Central V4 version. After installed this new version, my login and password weren't accepted. I realized that FTX Central V3 was still active and logged on OrbX. Even after logging out on FTX Central V3, the new version continued not accepting my login (and even after reinitializing the PC and FSX Steam). I tried to uninstall FTX Central unsuccessfully. How do I do to uninstall the old version (there is no uninstaller) and install the new one without damaging my OrbX libraries already installed, and also installing my //42 - precipitFX acquired on OrbX (can I download it manually)? Since now, I thank all the help provided. central.log Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 24, 2020 Share Posted January 24, 2020 Hi, welcome to the forums If FTX Central 3 is installed and you run the new Orbx Central it should give you the option to uninstall FTX Central 3....did you miss this? Link to comment Share on other sites More sharing options...
Aloysio Paredes Posted January 24, 2020 Author Share Posted January 24, 2020 Hi, Doug! When I installed Central V4, as Administrator, there was no information about the existence of FTX Central v3 ! Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 24, 2020 Share Posted January 24, 2020 Have you closed the new Orbx Central and restarted it again? Link to comment Share on other sites More sharing options...
Aloysio Paredes Posted January 24, 2020 Author Share Posted January 24, 2020 No ! I logged out of FTX Central, restarted my computer and tried to log in to Central V4 again. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 24, 2020 Share Posted January 24, 2020 Does Orbx Central open for you? (it is not called Central V4) Link to comment Share on other sites More sharing options...
Aloysio Paredes Posted January 24, 2020 Author Share Posted January 24, 2020 The version I downloaded on ORBX was orbx-central-4.0.38.exe. Isn't this the program? Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 24, 2020 Share Posted January 24, 2020 Yes, it is called "Orbx Central"....does it open for you? Link to comment Share on other sites More sharing options...
Aloysio Paredes Posted January 24, 2020 Author Share Posted January 24, 2020 It opens, but stays on the Login screen, and when I use the same ID that I use on my ORBX account it gives an error warning (in red) as if my Login or password were not being accepted! Link to comment Share on other sites More sharing options...
Aloysio Paredes Posted January 24, 2020 Author Share Posted January 24, 2020 Doug, I'm going to log out of FTX Central and reinstall the new version to show you the "screenshot" of the error! Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 24, 2020 Share Posted January 24, 2020 Ok, and you will need to use the same email for Orbx Central as you do for your Orbx Direct account. Link to comment Share on other sites More sharing options...
Aloysio Paredes Posted January 24, 2020 Author Share Posted January 24, 2020 Doug, I can't believe it ... It worked !!! The screen appeared requesting the uninstallation of the old version, as you described above, and proceeded with the installation !!! You brought luck !!! Thank you so much for your attention and concern in helping me !! Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 24, 2020 Share Posted January 24, 2020 Great to hear Aloysio! Your are very welcome! Link to comment Share on other sites More sharing options...
Aloysio Paredes Posted January 24, 2020 Author Share Posted January 24, 2020 How do I "finish" this topic, take it as resolved? Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 24, 2020 Share Posted January 24, 2020 I already did that. Link to comment Share on other sites More sharing options...
Aloysio Paredes Posted January 24, 2020 Author Share Posted January 24, 2020 1 minute ago, Doug Sawatzky said: I already did that. Thank you !!!! A big hug, my new friend !!! Link to comment Share on other sites More sharing options...
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