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Communication error


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I have been trying for three weeks to download all my products to no avail...All Get is the communication error and I have quite a few products to re download since my hard drive went kaput....I have no problems with windows and fsx but I also have plane on a Mac..That is where the issue is on the Mac and plane 11....I need some guidance..

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Please attach the central.log as per the below topic. 


Also, please install the system requirements that are outlined on page #27 of the user guide linked below, and can also be found under settings/help/user guide?




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