active communication error

[Skyking2]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

central.log.txt
You can delete this box/quote once your log is attached

 

 

 

Operating system:  windows 7

Simulator:  pre par 3

Screenshot:  

Issue:  Communication Error. I cannot update or add this new program. I downloaded the three downloads but the two updates for windows shows page not found.

 

[Doug Sawatzky]

Hi John, welcome to the forums

 

Do you have these requirements installed that are outlined in the user guide linked below, and can also be found under settings/help/user guide?

 

https://docs.google.com/document/d/1QqebVX8fUFdFtOOEMR1ZULkhhieenQHNopfNY-5_K0Y/edit#heading=h.c8599j2b7gpu

 

System Requirements

Windows

Windows 7 SP1+, Windows 8.1 and Windows 10 are supported. The following components need to be installed for Central to function correctly:

 

• Visual C++ Redistributable for Visual Studio 2015 (x64)

  • https://www.microsoft.com/en-au/download/details.aspx?id=48145

• Microsoft Visual C++ 2015 Redistributable Update 3 RC

  • https://www.microsoft.com/en-us/download/details.aspx?id=52685

• Visual C++ Redistributable for Visual Studio 2013 (x64)

  • https://www.microsoft.com/en-us/download/details.aspx?id=40784

 

Additional Requirements for Windows 7 and 8

• Windows Update KB2533623

  • https://support.microsoft.com/en-us/help/2533623/microsoft-security-advisory-insecure-library-loading-could-allow-remot

• Update for Universal C Runtime in Windows

  • https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

[Mitchell Williamson]

Hi!

 

The links all do still appear to be working. You may need to switch to the English (United States) version of the website if your local language is different.

 

Is your Windows 7 updated to Service Pack 1? You may encounter these issues on the original Windows 7.0 version.