answered XP11 Global TerraFlora no install option

[petkez]

Pressing Control + Shift + L does nothing and I cannot find the windows location for the central.log

I purchased XP11 Global TerraFlora today but when I load FTX Central it shows my purchased as says not installed.  When I click on it I get no install options and it says there are no download available for this product.

Windows 10 version 1809

XP11.41r1

FTX Central v3.3.9.2

 

Thanks

Pete Richards

 

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

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[Doug Sawatzky]

Hi Pete

 

As it states on the product page, you will need to use the new app called Orbx Central, not FTX Central, please see the below topic.

 

 

 

[petkez]

Thanks Doug. I was totally unaware they had a new app.

 

Pete