active A Communication Error Occured

[cjy2709]

Dear All g'day

I have the same issue,  just bought California SD then trying to install it , this message poped out .. it sucks..

your owned the product you paid for it but you cannot use it. Please any fix coming up? dear obrx team ?

[Nick Cooper]

Hello,

The developers cannot answer support requests without any evidence to work with.

Please read this topic:

 

and hopefully an answer will be given on Monday.

[cjy2709]

 

on the same subject

***my anti virus get the file  obrxcentralworker.exe segragated , however I have exampted it to continue the installation of the central..

[cjy2709]

Hi OBRX support team 

My config below"

 

OS => window 10

Xplane 11

screenshot  attached 

 

issue => cannot install my screneary  true earth us northen california sd .

even though I have closed down completely obrx central!

Thanks for your support

Looking forward to reading you.

Rgds.

Jean Yves 

[Mitchell Williamson]

Hi!

 

Thank you for that information, however we cannot proceed any further without your Central log file.

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations:

• Windows: %APPDATA%/Orbx/Central/central.log

• macOS: ~/Library/Application Support/Orbx/Central/central.log

• Linux: ~/.config/Orbx/Central/central.log

• You can also find it in Central on the Settings page, under Help